Helpdesk Manager: Lead IT Ops & Client Experience

Doyon Limited, Doyon Drilling, Inc; Washington (District of Columbia); On-site; USD 75,000 - 100,000; Full time

Job summary

Doyon Limited, Doyon Drilling, Inc is searching for a Helpdesk Manager to lead IT managed services. This role involves managing operations and helpdesk staff while ensuring top-tier customer relations. The position requires strong technical skills and a focus on managing service delivery effectively.

The ideal candidate will have a Bachelor’s degree in information technology, 4+ years of relevant experience, and skills in team management, project oversight, and customer service. Join us to enhance our IT operations!

Qualifications

• 4+ years of progressive IT experience.
• IT management and/or supervisory experience desired.
• Certifications such as CompTIA, ITIL are beneficial.

Responsibilities

• Manage helpdesk staff, operations, and customer relations.
• Ensure helpdesk policy & procedures are documented.
• Directly assist with high volume support tickets.

Skills

IT management

Customer relations

Communications

Problem-solving

Project management

Technical skills

Team leadership

Education

Bachelor’s degree in information technology

Tools

Microsoft software

Google software

Job description

Doyon Limited, Doyon Drilling, Inc is searching for a Helpdesk Manager to lead IT managed services. This role involves managing operations and helpdesk staff while ensuring top-tier customer relations. The position requires strong technical skills and a focus on managing service delivery effectively.

The ideal candidate will have a Bachelor’s degree in information technology, 4+ years of relevant experience, and skills in team management, project oversight, and customer service. Join us to enhance our IT operations!