Helpdesk - Information Systems Technologist

State-of-Missour; Jefferson City (MO); On-site; USD 57,000 - 61,000; Full time

Job summary

MoDOT seeks an Information Systems Technologist in Jefferson City, MO. This entry-level to senior CAREER-LADDER role provides IT support to end-users, software installation and maintenance, documentation, and on-site help for events, under supervision.

Qualifications include 60 college credits toward a related degree, an associate's degree, or a high school diploma with two years' IT experience. Travel and rapid learning are expected as part of the role.

Qualifications

• Strong customer service skills and willingness to learn in a fast-paced environment.
• Ability to move and transport equipment as needed.
• Experience with computer systems, repairs, and operations is valued.

Responsibilities

• Provides IT support to end-users over the phone and in person for hardware and software issues.
• Install, maintain, and update software, operating systems, and hardware.
• Collaborates with department personnel to plan and propose solutions for current and future needs.
• Create and maintain user guides and troubleshooting materials.
• Support MoDOT conferences and events with IT-related needs and on-site troubleshooting.

Skills

Customer service skills

Willingness to learn

Education

60 credit hours toward related Bachelor's Degree

Associate’s Degree in related fields

High School Diploma or GED/HiSET with 2 years experience

Job description

Note for internal applicants: Successful candidates already at rates above the posted salary will be evaluated on an individual basis to determine final salary outcome.

This position may be filled at one of the three levels based on knowledge, skills, and abilities. The entry salary is posted above, with the intermediate starting salary of $56,712.48, and a senior starting salary of $61,249.44.

Job Location: 601 West Main Street, Suite A, Jefferson City, MO

Why you'll love this position:

The information systems technologist performs routine entry-level activities in the areas of application/program development and computer system support for end users, including program debugging, server maintenance, information system management for software applications, problem diagnosis/resolution, and communications. Responsibilities are performed under direct supervision.

MoDOT will bring candidates onto the team as entry-level, intermediate or senior level, based on your skills and experience. This opening is for one of our CAREER-LADDER positions which offers the opportunity for career advancement without having to participate in the competitive selection interview process. As you continue to learn, acquire new skills, and gain experience, you can be promoted to a higher-level position.

What you'll do:

• Provides IT support to end-users over the phone and in person relative to hardware and software issues; analyzes, diagnoses and resolves issues.
• Install, maintain, and update software applications, operating systems, computer hardware, peripherals, and other technology resources.
• Collaborates with department personnel to plan and recommend solutions for current and future application needs and system compatibility.
• Create and maintain documentation such as user guides, installation procedures, troubleshooting instructions, and technical/testing materials.
• Support MoDOT conferences and events by assisting with IT‑related needs including hardware setup, audio/visual equipment, and on‑site technical troubleshooting.

Minimum Qualifications:

• 60 credit hours toward a related Bachelor's Degree, OR
• Associate’s Degree: Business Administration, Computer Information Systems, Computer Science, Mathematics, or related field,OR
• High School Diploma or GED/HiSET, and two years of experience in computer systems, repairs, and operations.

Special Working Conditions/Job Characteristics:

• Job requires occasional, statewide, overnight travel; a valid driver's license is required.
• Demonstrates strong customer service skills and a willingness to learn in a fast‑paced environment.
• Must be able to move and transport equipment as needed.
• Participates in rotating weekly on‑call support approximately five times per year.

More reasons to love this position:

MoDOT offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Visit our CAREERS page to explore all we have to offer. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for MoDOT, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found HERE.

At MoDOT you will play a key role in maintaining the seventh largest highway system in the United States. We value team players who are open-minded and work well with others to accomplish goals and fulfill our mission of safety, service, and stability. We see the growth of our team members as an investment, both in MoDOT's future and yours. If you’re looking for diverse opportunities, challenging work, and a flexible environment, we want to talk to you about joining our winning team. MoDOT operates on shared values and your success in our organization depends upon modeling these values. to view our mission, values, and tangible results. If you embrace these values, we welcome your application.

If you have questions about this position, please contact:

[e-mail]