Helpdesk Associate- REMOTE

NTT DATA; Fargo (ND); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking a Technical Support Specialist in Fargo, ND. This role offers the chance to grow within a supportive environment while providing essential L1 technical support. Ideal candidates will have a strong service desk background and excellent communication skills. Join a diverse team and contribute to a fast-paced, dynamic workplace that values inclusion.

Benefits

Career Advancement Opportunities

Collaborative Work Environment

Diversity and Inclusion Initiatives

Qualifications

• Minimum of 1 year of service desk/helpdesk experience.
• Proficient typing and English language skills.

Responsibilities

• Provide general L1 technical support for hardware and MS Office packages.
• Document troubleshooting steps and provide detailed descriptions of incidents.

Skills

Technical Troubleshooting

Effective Communication

Active Listening

Education

High School Diploma

Job description

Employer Industry: IT Services and Consulting

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Work with a global leader in digital, cloud, and automation services
- Engage in a fast-paced and dynamic setting
- Contribute to a company that values diversity and inclusion

What to Expect (Job Responsibilities):
- Provide general L1 technical support for hardware and MS Office packages
- Answer technical support calls, resolving issues and escalating to other support groups as needed
- Assist with support requests received via email and self-service channels
- Document troubleshooting steps and provide detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions

What is Required (Qualifications):
- Minimum of 1 year of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Demonstrated service philosophy in interactions with clinicians and colleagues
- Effective communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Strong active listening capabilities to fully understand caller’s needs/requests

#ITServices #TechnicalSupport #CareerOpportunity #FastPacedEnvironment #DiversityAndInclusion

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