Helpdesk Associate- REMOTE

Applicable Limited; Fargo (ND); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team as a Technical Support Specialist. In this role, you'll provide essential L1 support, helping customers resolve technical issues with hardware and software. Your expertise in troubleshooting and customer service will be vital in ensuring a seamless experience for users. This position offers an opportunity to grow within a dynamic and inclusive environment, where your contributions will make a real difference. If you thrive in fast-paced settings and enjoy solving problems, this role could be the perfect fit for you.

Qualifications

• 1+ year of service desk/helpdesk experience or equivalent.
• 1+ year of technical troubleshooting experience.

Responsibilities

• Provide general L1 technical support for hardware and MS Office.
• Document troubleshooting steps and customer incidents.

Skills

Technical Support

Troubleshooting

MS Office

Customer Service

Education

High School Diploma

Job description

Req ID:325652

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Day to Day job Duties:(what this person will do on a daily/weekly basis)

• General L1 technical support for hardware and MS Office packages

• Answer technical support calls, resolving and escalating to other support groups

• Provide support based on email and self service requests.

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

• Minimum of 1yearof service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
• Minimum of 1 year of technical troubleshooting experience

Travel:No Travel required

Degree: High school diploma or equivalent required

Nice to Have; (But not a must)

• Experience in a call center environment
• Demonstrate a service philosophy in all interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong active listening capabilities to fully understand caller’s needs / requests
• Exceptional ability to work optimally in a fast-paced environment

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [e-mail] for assistance.