Helpdek Technician

Pomeroy; Plano, Northern (TX, KY); Hybrid; USD 20,000 - 30,000; Part time

Job summary

Pomeroy is seeking a temporary IT support associate in Plano, TX to handle routine customer inquiries under direct supervision. You will respond to calls, forward issues to the right teams, and document interactions in the account history records.

The role focuses on basic trouble shooting, data entry, and efficient fax/mail/document handling. Requires good communication skills and dependability.

Qualifications

• High school diploma or GED required.
• 0+ years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.

Responsibilities

• Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Skills

Customer service

Telephone support

Help desk software

Communication skills

Problem solving

Following directions

Education

High school diploma or GED

Tools

Fax machines

Computer software

Telephone technology

Job description

Under direct supervision responds to basic customer inquiries and requests.

Essential Job Functions

• Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Basic business and analytical problem solving skills
• Basic communication skills
• Ability to follow oral and written directions

#LI-DNI

Position Type

Temporary

Location

Area of Interest

IT

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