Help Desk Representative

Jobtailor

Centennial (CO)

On-site

USD 38,000 - 52,000

Full time

2 days ago

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Job summary

Jobtailor in Centennial, CO, seeks a proactive Tier 1 IT Help Desk technician to support employees with computer systems, peripherals, and software. You will handle phone and email inquiries, triage issues, and assist with the POS system and internal site.

The role emphasizes customer service, basic networking, software installs, and teamwork with the IT group. On-call nights/weekends may be required; strong communication is essential.

Qualifications

Basic experience with computers and computer/network components fundamentals.
Proficiency with Microsoft Word, Excel, File Explorer, Microsoft Windows, and related software.
Ability to respond to phone calls and emails from internal employees with technical questions.
US work authorization.
Availability to work nights and weekends according to the predetermined on-call schedule.
Customer service: 1 year (Preferred)
High school or equivalent (Preferred)

Responsibilities

Provide basic Tier 1 technical assistance for computer systems, components, and users via telephone from a remote location.
Respond to phone calls and emails from internal employees with technical questions.
Provide assistance with the point-of-sale system and internal website.
Delegate HelpDesk tickets outside Tier 1 to Tier 2 IT as needed.
Oversee daily performance of computer systems.
Report problems, errors, bugs, and issues to Tier 2 IT.
Answer user inquiries and resolve technical problems.
Monitor computer systems and networks for proper functioning.
Set up equipment for employee use, including cables, operating systems, and software.
Install and perform minor repairs to hardware, software, and peripheral equipment.
Assist in other areas of the IT team when needed.
Respond to and follow direction from IT leadership.

Skills

Tier 1 Technical Support

Customer Service

Problem Solving

Communication

Team Collaboration

On-Call Availability

Education

High school diploma or equivalent

High school or equivalent (Preferred)

Tools

Microsoft Word

Microsoft Excel

File Explorer

Windows OS

POS System

Job description

Provide basic Tier 1 technical assistance for computer systems, components, and users via telephone from a remote location
Respond to phone calls and emails from internal employees with technical questions
Provide assistance with the point-of-sale system and internal website
Delegate HelpDesk tickets outside Tier 1 to Tier 2 IT as needed
Oversee daily performance of computer systems
Report problems, errors, bugs, and issues to Tier 2 IT
Answer user inquiries and resolve technical problems
Monitor computer systems and networks for proper functioning
Set up equipment for employee use, including cables, operating systems, and software
Install and perform minor repairs to hardware, software, and peripheral equipment
Assist in other areas of the IT team when needed
Respond to and follow direction from IT leadership

Requirements

Basic experience with computers and computer/network components fundamentals
Proficiency with Microsoft Word, Excel, File Explorer, Microsoft Windows, and related software
Ability to respond to phone calls and emails from internal employees with technical questions
US work authorization
Availability to work nights and weekends according to the predetermined on-call schedule
Customer service: 1 year (Preferred)
High school or equivalent (Preferred)

Core Competencies

Demonstrates proficiency in providing Tier 1 technical support for computer systems and components, with a focus on customer service and effective communication. Capable of monitoring system performance and assisting users with technical inquiries.

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