Help Desk Technician

Pomeroy; Plano, Northern (TX, KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Pomeroy in Plano, TX is seeking a Temporary Customer Service Associate to answer basic customer inquiries by phone, record results, and route questions under supervision.

You will use fax, mail, and computer systems, manage messages, and support various departments while maintaining clear communication and accurate records. This role is ideal for someone with a high school diploma and basic office exposure.

Qualifications

• High school diploma or GED is required.
• Zero or more years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience with fax machines, computer software, and telephone technology.
• Experience with and proficiency in help desk software.

Responsibilities

• Answers telephones and responds to basic customer questions using established methods provided in training.
• Forwards calls to appropriate personnel.
• Records calls on account history and initiates confirmation of results.
• Processes customer requests by sending faxes, returning messages, sending mail documents, or using related communications under supervision.

Skills

Basic communication

Analytical thinking

Following instructions

Telephone etiquette

Education

High school diploma or GED

Tools

Fax machines

Computer software

Telephone technology

Help desk software

Job description

Under direct supervision responds to basic customer inquiries and requests.

Essential Job Functions

• Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Basic business and analytical problem solving skills
• Basic communication skills
• Ability to follow oral and written directions

#LI-DNI

Position Type

Temporary

Location

Area of Interest

IT

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