Federal IT Support Specialist – Help Desk

Abacus Technology Corporation; Virginia; On-site; USD 45,000 - 65,000; Full time

Job summary

Abacus Technology Corporation is looking for an IT support professional in Virginia to manage incident tickets and provide comprehensive customer support for AFOSI networks. The ideal candidate will have experience in troubleshooting IT issues and ensuring service continuity.

This role includes responsibilities like monitoring tickets, supporting hardware installations, and documenting all interactions. Applicants must be eligible for access to classified information due to government regulations.

Qualifications

• Experience in IT support and customer service.
• Knowledge of incident ticket management.
• Ability to troubleshoot and resolve technical issues.
• Familiarity with computer networks and systems.

Responsibilities

• Serve as the primary point of contact for end users.
• Provide Service Desk support for AFOSI networks.
• Document all troubleshooting in the ITSM System.
• Support password resets and device configurations.

Job description

Abacus Technology Corporation is looking for an IT support professional in Virginia to manage incident tickets and provide comprehensive customer support for AFOSI networks. The ideal candidate will have experience in troubleshooting IT issues and ensuring service continuity.

This role includes responsibilities like monitoring tickets, supporting hardware installations, and documenting all interactions. Applicants must be eligible for access to classified information due to government regulations.