Help Desk Technician: Rapid, Reliable IT Support

EDIS Group; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

EDIS Group in Cincinnati seeks a Level 1 IT Support specialist to document, investigate and resolve hardware and software problems for end users. You will support the IT team on projects and assignments, log issues, and ensure timely resolution.

The role requires hands-on troubleshooting of PCs, networks, and office software, user training, and clear communication with users. Familiarity with Track-IT and basic Microsoft tools is helpful.

Qualifications

• Associates Degree or equivalent experience with computers.
• Knowledge of Windows OS and MS Office is preferred.
• Familiarity with ticketing systems and ITIL basics is helpful.

Responsibilities

• Answers, evaluates, and prioritizes user requests for assistance.
• Interviews end users and documents details to guide diagnostics.
• Troubleshoots PC hardware/software and escalates as needed.
• Works with Track-IT to log calls and maintain records.
• Trains users on Windows and MS Office applications.

Skills

Troubleshooting

Communication

Documentation

Customer service

Education

Associates Degree or equivalent experience

Tools

MS Office

Windows OS

Numara Track-IT

System Center Configuration Manager

Job description

EDIS Group in Cincinnati seeks a Level 1 IT Support specialist to document, investigate and resolve hardware and software problems for end users. You will support the IT team on projects and assignments, log issues, and ensure timely resolution.

The role requires hands-on troubleshooting of PCs, networks, and office software, user training, and clear communication with users. Familiarity with Track-IT and basic Microsoft tools is helpful.