Help Desk Technician - POS & Windows Support (Onsite)

Apex Systems; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Apex Systems in Austin, TX is seeking a Technical Support Technician I to provide end-user support via phone and web portal. You will troubleshoot POS hardware and software, document issues, and resolve tickets within SLA while coordinating with other teams.

The role emphasizes clear communication, patient problem-solving, and the ability to work onsite with occasional after-hours shifts as needed. A technical degree or equivalent experience is preferred.

Qualifications

• 1–3 years in enterprise POS tech support.
• Experience supporting Windows and desktop systems.
• Strong communication and problem-solving skills.

Responsibilities

• Troubleshoots POS hardware and software at a Level 1 support level.
• Collaborates with users from multiple departments to resolve issues.
• Escalates complex issues and ensures resolution within SLA.
• Captures detailed ticket information to diagnose and resolve issues promptly.
• Monitors support queue and facilitates escalations as needed.
• Identifies call trends to inform training and process improvements.

Skills

Technical support

Windows support

POS systems

Customer service

Education

Bachelor's degree in a technical field

Tools

POS hardware

Help desk software

Job description

Apex Systems in Austin, TX is seeking a Technical Support Technician I to provide end-user support via phone and web portal. You will troubleshoot POS hardware and software, document issues, and resolve tickets within SLA while coordinating with other teams.

The role emphasizes clear communication, patient problem-solving, and the ability to work onsite with occasional after-hours shifts as needed. A technical degree or equivalent experience is preferred.