Help Desk Technician - Overland Park, KS

Cogent Communication; Overland Park (KS); Presencial; USD 65 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

PTO (Paid Time Off)

401(k) with employer match

Stock options

Employee Assistance Program

Resumo da oferta

Cogent Communications is seeking an IT Helpdesk professional to provide first-line support for hardware, software, and applications. You will manage Active Directory objects, perform imaging and deployments, and assist with cybersecurity efforts.

The role requires strong English communication, 2+ years in 1st level support, and the ability to work after hours and weekends in a fast-paced, in-office environment at Cogent.

Qualificações

• Degree in an IT-related field or equivalent experience.
• 2+ years of experience in 1st Level Support / Helpdesk.
• Solid knowledge of Windows desktop OS and MS Office.
• Experience with Workspace ONE and Tanium.
• PC hardware configuration and setup knowledge.
• DNS, FTP, TCP/IP, file/print servers basics.
• Active Directory usage and account management.
• Strong communication and teamwork abilities.
• Excellent verbal and written English.
• Willingness to work after hours and weekends.

Responsabilidades

• Provide first-level contact and problem resolution for users via phone, email, and ticketing system.
• Maintain clear communications with employees during resolution.
• Create/modify/manage Active Directory objects in Windows Server.
• Deploy hardware/software, imaging OS, software installs, data restoration.
• Troubleshoot desktop and laptop hardware; manage inventory.
• Support cybersecurity efforts for clients and update documentation.

Conhecimentos

Microsoft Windows

Active Directory

DNS

TCP/IP

Customer support

Communication skills

Multitasking

English proficiency

Problem solving

After-hours availability

Formação académica

Degree in IT field

Ferramentas

Workspace ONE

Tanium

Descrição da oferta de emprego

Company

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Compensation

[Starting / Initial] Base Salary Pay Range: $65,000-$75,000/yr.

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
• Maintain communications with employees throughout the problem resolution process
• Create, modify and manage Active Directory objects via Windows Server
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
• Desktop and laptop hardware troubleshooting
• Perform inventory and asset tracking duties
• Support company cybersecurity efforts on all clients
• Maintain and update computer and systems documentation

Qualifications

• Degree in an IT-related field or equivalent experience
• 2+ years of working experience as 1st Level Support / User Helpdesk
• Solid expertise in current Microsoft desktop operating systems and application software
  • Windows 10 / Windows Server 2019/ MS Office 2016, 2019
• Experience with endpoint solutions (Workspace ONE, Tanium)
• Solid knowledge of personal computer hardware configuration and setup
• Basic knowledge of DNS, FTP, TCP/IP, file and print servers
• Experience in using Active Directory, Creating and managing accounts
• Strong interpersonal and relationship-building skills, conducive to team development
• Excellent telephone and face-to-face communication skills
• Ability to multitask in a challenging, fast-paced environment
• Good communications skills in English, both verbal and written
• Creative and innovative in problem solving
• Availability to work after hours and weekends

Physical Requirements

• Frequently remains in a sitting/stationary position during the workday
• Operates a computer and performs desk-based computer tasks continually, frequently viewing a computer screen

By submitting an application or resume for this position, I understand that is an in-office position.

Cogent Communications is an Equal Opportunity Employer.