Help Desk Technician - Minneapolis, MN

Fredrikson & Byron; Minneapolis (MN); Hybrid; USD 40,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance

Parental leave

401(k)/Profit sharing

Pre-tax parking

Job summary

Fredrikson & Byron is seeking a capable IT Help Desk Technician to join our hybrid Minnesota office. This role provides first-line support for internal users, with a schedule that blends in-office and remote work.

The starting pay is competitive and commensurate with experience. Ideal candidates bring at least 2 years of help desk or technical support experience, strong communication, and a customer-service mindset.

Qualifications

• A minimum of 2 years of experience in an IT Help Desk, technical support, or similar role.
• Previous experience working in a law firm or professional services environment preferred.
• Strong knowledge of Microsoft Office, Windows operating systems, and standard business applications. Familiarity with law firm applications is a plus.
• Excellent communication, problem-solving, and client service skills, with the ability to support users at all levels of the organization.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• A willingness to learn new technologies and adapt to evolving business needs.

Responsibilities

• Provide first-level technical support and respond to Help Desk calls, emails, and walk-up requests.
• Monitor and document user inquiries, troubleshoot issues, and recommend solutions for frequently occurring problems.
• Log support requests and elevate more complex issues to appropriate IT personnel as needed.
• Provide first-level hardware troubleshooting and technical assistance.
• Assist with the checkout and setup of technology, including laptops and other equipment.
• Assist users with converting documents to and from various formats.
• Support new user onboarding, including system and hardware setup, assignment changes, and equipment moves.
• Assist with IT projects and other related tasks as assigned.

Skills

Help desk experience

Technical support

Customer service

Communication

Multitasking

Tools

Microsoft Office

Windows OS

Law firm applications

Job description

Who We Are:

Fredrikson & Byron is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally.

Overview:

We are seeking a talented professional to add to its well-respected IT team. The Help Desk at Fredrikson is not your ordinary Help Desk. Our Help Desk Technician is a full-time position providing first line technical support to internal client users. This position offers a 37.5 hour work week with some flexibility to work both remotely and in the office.

Key Responsibilities Include:

• Provide first-level technical support and respond to Help Desk calls, emails, and walk-up requests.
• Monitor and document user inquiries, troubleshoot issues, and recommend solutions for frequently occurring problems.
• Log support requests and elevate more complex issues to appropriate IT personnel as needed.
• Provide first-level hardware troubleshooting and technical assistance.
• Assist with the checkout and setup of technology, including laptops and other equipment.
• Assist users with converting documents to and from various formats.
• Support new user onboarding, including system and hardware setup, assignment changes, and equipment moves.
• Assist with IT projects and other related tasks as assigned.

Our Ideal Candidates Will Have:

• A minimum of 2 years of experience in an IT Help Desk, technical support, or similar role.
• Previous experience working in a law firm or professional services environment preferred.
• Strong knowledge of Microsoft Office, Windows operating systems, and standard business applications. Familiarity with law firm applications is a plus.
• Excellent communication, problem-solving, and client service skills, with the ability to support users at all levels of the organization.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• A willingness to learn new technologies and adapt to evolving business needs.

Work Schedule and Location:

This position offers a hybrid work environment with three days per week required in our Minneapolis office. The regular work schedule will be either 7:00 a.m. to 3:30 p.m. or 7:30 a.m. to 4:00 p.m., depending on business needs and candidate preference.

Benefits:

• Medical
• Dental
• Vision
• Basic and supplemental life insurance
• Short- and long-term disability
• Employee resource benefits (inclusive of counseling, coaching, and caregiving guidance)
• Paid parental leave
• Parenting classes
• Pre-tax parking and transportation options
• Much more! Our retirement plan includes financial planning, Social Security/Medicare planning, 401(k)/Roth investment options, and a firm-paid profit-sharing contribution.

Benefits are subject to eligibility requirements and other terms and conditions.

The estimated starting pay range starts at $29.23-$34.36/hour. The compensation offered will be dependent on the candidate's experience, skills, education, professional background, overall qualifications, and geographic market location.

About Fredrikson:

Fredrikson & Byron is a leading Midwest law firm working collaboratively to help businesses achieve their goals regionally, nationally and globally. With a reputation as the firm "where law and business meet", our attorneys bring business acumen and entrepreneurial thinking to work with clients and operate as business advisors and strategic partners as well as legal counselors. To best serve our clients, we provide innovative solutions to legal needs while reflecting inclusion and diversity as core values. We offer highly competitive salaries and comprehensive benefits in a collaborative work environment. The firm's 425 attorneys serve clients from offices in Minnesota, Iowa, North Dakota, Wisconsin, Mexico and China. Learn more at fredlaw.com or LinkedIn.

Fredrikson is an equal employment opportunity employer. All qualified applicants are encouraged to apply. Fredrikson does not discriminate in its recruiting, hiring or employment practices on the basis of race, color, religion, creed, age, sex, pregnancy, childbirth, or related medical conditions, national origin, ancestry, marital status, familial status, disability, sexual orientation, gender identity or expression, military or veteran status, genetic information, status with regard to public assistance, and any other characteristics protected by applicable local, state, and/or federal laws.