Help Desk Technician ' Level 1/2 (Onsite)

ABCO Facility Maintenance; New York (NY); On-site; USD 45,000 - 65,000; Part time

Job summary

An established industry player is seeking a dedicated Help Desk Technician to provide exceptional IT support and troubleshooting for both onsite and remote employees. This role is integral to ensuring smooth technology operations within the organization, requiring strong communication and problem-solving skills. The ideal candidate will have a solid background in technical support and a customer service mindset, ready to tackle challenges in a fast-paced environment. With opportunities for both part-time and full-time positions, this is a fantastic chance to join a well-respected company with a commitment to excellence in facility maintenance and support.

Benefits

Medical, Dental, and Vision Benefits (Full-time only)

401K (Full-time only)

Vacation and Sick Time (Full-time only)

Weekly Pay

Flexible Schedule (Part-time available)

Convenient Location

Qualifications

• 2-3 years of help desk experience with strong customer service skills.
• Familiarity with Microsoft 365 and Google Apps required.

Responsibilities

• Provide IT support and troubleshooting for onsite and remote employees.
• Install and maintain end-user systems and conferencing equipment.

Skills

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Technical Support

Communication Skills

Education

High School Diploma

2-3 years in Help Desk Role

Tools

Microsoft 365

Google Apps

Support Ticket System

VOIP Phones

Jotforms

Doforms

Job description

Help Desk Technician – Level 1/2 (Onsite)

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category: Information Technology

IMMEDIATE HIRE - Salary: $45K to $65K per year
Part-time/Full-time Available

ABCO Maintenance is a full-service commercial facility maintenance and construction company serving the Tri-State area for 35+ years. We are currently seeking an onsite Computer & Network Support Technician to join our team at our Staten Island location.

Why Work with ABCO?

• Medical, Dental, and Vision Benefits (Full-time only)
• 401K (Full-time only)
• Vacation and Sick Time (Full-time only)
• Weekly Pay
• Flexible Schedule (Part-time available)
• Convenient Location: Enjoy the benefits of working on Staten Island, without the hassle of commuting to the city.

Job Overview:

This is a customer service-based role, where the technician will interact with employees to resolve computer-related issues. The role involves providing troubleshooting, IT support, and advice to help both in-house and remote employees with technology challenges. Successful candidates will have strong communication, analytical, and problem-solving skills, along with a solid background in technology.

Responsibilities:

• Report directly to the Director of Technology
• Install, maintain, test, and repair end-user systems, conferencing AV equipment, and VOIP phones
• Provide support to both onsite and remote employees, including maintenance technicians
• Troubleshoot issues, find fixes, and offer solutions while delivering exceptional technical service
• Be available for after-hours on-call remote support as needed
• Install and configure hardware and software
• Respond to requests or incidents in a timely manner, managing issues through a support ticket system
• Repair or replace equipment as needed
• Set up and mail workstations for new hires and consultants
• Assist with new hire IT training for basic IT requirements
• Provide support for Microsoft 365 and Google Apps (Drive, Docs)
• Troubleshoot VOIP phones (Dialpad)
• Create forms (Jotforms, Doforms)
• Assist technicians remotely with cell phone issues

Requirements:

• Must report daily to Staten Island, NY
• Ability to quickly learn new technology and software
• Familiarity with backups, data integrity, and basic server maintenance in a Windows environment
• Strong organizational skills
• Ability to perform well in a high-pressure environment with multiple priorities
• Strong customer service mindset
• Experience with MS Office applications and Google apps (Google Drive, etc.)
• At least 2-3 years of experience in a help desk role
• Experience using a support ticket system to manage requests and incidents
• Good employment track record

This position is onsite in Staten Island, NY.

Position Requirements: Full-Time/Part-Time Full-Time and/or Part-Time

Position: Help Desk Technician - Level 1/2 (Onsite)

Number of Openings: 1

Open Date: 4/9/2025

Location: ABCO Maintenance Main Facility

About the Organization: This position is currently accepting applications.