Help Desk Technician ' Level 1/2 (Onsite)

Abco Maintenance Inc; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a Help Desk Technician to deliver exceptional IT support in a dynamic environment. This role involves troubleshooting and resolving technology challenges for both onsite and remote employees, ensuring smooth operations and high customer satisfaction. Ideal candidates will possess strong communication skills and a solid technical background, ready to tackle various IT issues and provide solutions. With a focus on teamwork and a customer service mindset, this position offers an exciting opportunity to grow within a supportive company that values its employees. Join a team where your contributions will directly impact the success of the organization.

Benefits

Medical, Dental, and Vision Benefits

401K

Vacation and Sick Time

Weekly Pay

Flexible Schedule

Qualifications

• 2-3 years of help desk experience in a technical support role.
• Strong knowledge of Microsoft 365 and Google Apps for troubleshooting.

Responsibilities

• Provide IT support to employees, resolving computer-related issues.
• Install and maintain end-user systems and conferencing AV equipment.

Skills

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Technical Troubleshooting

Organizational Skills

Education

High School Diploma

Associate's Degree in IT

Tools

Microsoft 365

Google Apps

Support Ticket System

VOIP Systems

Job description

Help Desk Technician ' Level 1/2 (Onsite)

Join to apply for the Help Desk Technician ' Level 1/2 (Onsite) role at ABCO Facility Maintenance

IMMEDIATE HIRE - Salary: $45K to $65K per year

Part-time/Full-time Available

ABCO Maintenance is a full-service commercial facility maintenance and construction company serving the Tri-State area for 35+ years. We are currently seeking an onsite Computer & Network Support Technician to join our team at our Staten Island location.

Why Work with ABCO?

• Medical, Dental, and Vision Benefits (Full-time only)
• 401K (Full-time only)
• Vacation and Sick Time (Full-time only)
• Weekly Pay
• Flexible Schedule (Part-time available)
• Convenient Location: Enjoy the benefits of working on Staten Island, without the hassle of commuting to the city.
  
  

Job Overview

This is a customer service-based role, where the technician will interact with employees to resolve computer-related issues. The role involves providing troubleshooting, IT support, and advice to help both in-house and remote employees with technology challenges. Successful candidates will have strong communication, analytical, and problem-solving skills, along with a solid background in technology.

Responsibilities

• Report directly to the Director of Technology
• Install, maintain, test, and repair end-user systems, conferencing AV equipment, and VOIP phones
• Provide support to both onsite and remote employees, including maintenance technicians
• Troubleshoot issues, find fixes, and offer solutions while delivering exceptional technical service
• Be available for after-hours on-call remote support as needed
• Install and configure hardware and software
• Respond to requests or incidents in a timely manner, managing issues through a support ticket system
• Repair or replace equipment as needed
• Set up and mail workstations for new hires and consultants
• Assist with new hire IT training for basic IT requirements
• Provide support for Microsoft 365 and Google Apps (Drive, Docs)
• Troubleshoot VOIP phones (Dialpad)
• Create forms (Jotforms, Doforms)
• Assist technicians remotely with cell phone issues
  
  

Requirements

• Must report daily to Staten Island, NY
• Ability to quickly learn new technology and software
• Familiarity with backups, data integrity, and basic server maintenance in a Windows environment
• Strong organizational skills
• Ability to perform well in a high-pressure environment with multiple priorities
• Strong customer service mindset
• Experience with MS Office applications and Google apps (Google Drive, etc.)
• At least 2-3 years of experience in a help desk role
• Experience using a support ticket system to manage requests and incidents
• Good employment track record
  
  

This position is onsite in Staten Island, NY.