Help Desk Technician ' Level 1/2 (Onsite)

ABCO Facility Maintenance; New York (NY); On-site; USD 45,000 - 65,000; Part time

Job summary

ABCO Facility Maintenance is seeking a Help Desk Technician Level 1/2 for an onsite role in Staten Island. The technician will provide IT support, troubleshoot issues, and assist employees with technology challenges. The position offers flexible scheduling and a supportive work environment, ideal for those looking to grow in the IT field.

Benefits

Medical, Dental, and Vision Benefits

401K

Vacation and Sick Time

Weekly Pay

Flexible Schedule

Qualifications

• 2-3 years of experience in a help desk role.
• Familiarity with backups and basic server maintenance.

Responsibilities

• Provide troubleshooting and IT support to employees.
• Install and maintain end-user systems and conferencing equipment.
• Respond to support requests in a timely manner.

Skills

Communication

Analytical

Problem Solving

Organizational Skills

Customer Service

Tools

MS Office

Google Apps

Support Ticket System

Job description

Help Desk Technician ' Level 1/2 (Onsite)

Join to apply for the Help Desk Technician ' Level 1/2 (Onsite) role at ABCO Facility Maintenance

Help Desk Technician ' Level 1/2 (Onsite)

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Join to apply for the Help Desk Technician ' Level 1/2 (Onsite) role at ABCO Facility Maintenance

IMMEDIATE HIRE ' Salary: $45K to $65K per year

Part-time Available

ABCO Maintenance is a full-service commercial facility maintenance and construction company serving the Tri-State area for 35+ years. We are currently seeking an onsite Computer & Network Support Technician to join our team at our Staten Island location.

Why Work with ABCO?

• Medical, Dental, and Vision Benefits (Full-time only)
• 401K (Full-time only)
• Vacation and Sick Time (Full-time only)
• Weekly Pay
• Flexible Schedule (Part-time available)
• Convenient Location: Enjoy the benefits of working on Staten Island, without the hassle of commuting to the city.
  
  

Job Overview

This is a customer service-based role, where the technician will interact with employees to resolve computer-related issues. The role involves providing troubleshooting, IT support, and advice to help both in-house and remote employees with technology challenges. Successful candidates will have strong communication, analytical, and problem-solving skills, along with a solid background in technology.

Responsibilities

• Report directly to the Director of Technology
• Install, maintain, test, and repair end-user systems, conferencing AV equipment, and VOIP phones
• Provide support to both onsite and remote employees, including maintenance technicians
• Troubleshoot issues, find fixes, and offer solutions while delivering exceptional technical service
• Be available for after-hours on-call remote support as needed
• Install and configure hardware and software
• Respond to requests or incidents in a timely manner, managing issues through a support ticket system
• Repair or replace equipment as needed
• Set up and mail workstations for new hires and consultants
• Assist with new hire IT training for basic IT requirements
• Provide support for Microsoft 365 and Google Apps (Drive, Docs)
• Troubleshoot VOIP phones (Dialpad)
• Create forms (Jotforms, Doforms)
• Assist technicians remotely with cell phone issues
  
  

Requirements

• Must report daily to Staten Island, NY
• Ability to quickly learn new technology and software
• Familiarity with backups, data integrity, and basic server maintenance in a Windows environment
• Strong organizational skills
• Ability to perform well in a high-pressure environment with multiple priorities
• Strong customer service mindset
• Experience with MS Office applications and Google apps (Google Drive, etc.)
• At least 2-3 years of experience in a help desk role
• Experience using a support ticket system to manage requests and incidents
• Good employment track record
  
  

This position is onsite in Staten Island, NY.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Facilities Services

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