Help Desk Technician II

General Dynamics Information Technology, Inc.; Kansas; On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Healthcare options

Job summary

General Dynamics Information Technology, Inc. seeks a Help Desk Technician II to support enterprise IT for United States Mobility Air Force consumers.

You will work with HQ AMC A4 Program Managers and end users to ensure system availability, provide support for eTools and Logistics servers, and assist with software/hardware optimization. The role requires 3+ years of experience, an Associate's degree, an active U.S.

Qualifications

• Associate's degree or higher required.
• 3+ years of related Help Desk experience.
• Proficiency with enterprise IT and operating environments.
• Knowledge of Information Assurance concepts and DoD policies.

Responsibilities

• Interact with end users to determine requirements and provide support.
• Research, design, and modify enterprise-wide systems and applications.
• Manage logistics IT support and server environments for Logistics functions.
• Provide end-user support for mobile devices, laptops, and desktops.
• Install, configure, and maintain software and hardware per policy.
• Escalate issues to reduce impact on global customers and maximize availability.
• Enforce network security policies and document access control.
• Maintain trouble tickets with timestamps and resolutions.
• Guide less-experienced staff and provide consulting on complex projects.

Education

Associate's Degree

Job description

Job Qualifications

• Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None
• Job Family: Technical Support Services
• Skills: Collaboration, Computer Hardware, Computer Systems, Hardware Troubleshooting
• Certifications: None
• Experience: 3 + years of related experience
• US Citizenship Required: Yes

Job Description

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk II Technical, the work you’ll do at GDIT will be impactful to the mission of United States Mobility Air Force's. You will play a crucial role in maintaining their systems.

• Interacts with Head Quarters (HQ) Air Mobility Command (AMC) A4 Program Managers to determine requirements supporting end users.
• Provide research, design, and/or modifications for enterprise-wide systems and/or applications.
• Provide managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations at HQ AMC and base levels.
• Provide end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
• Provide technical administration and operational management of eTools and servers supporting strategic level programs: Manage and/or perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies on government approved mobile devices, laptops, and computers (wired or wireless) for Logistics functions.
• Resolve and/or escalates matters of significance to reduce the impact on global customers and maximize system availability.
• Advise on software and hardware tools utilization, identifying and diagnosing problems and factors affecting network performance onsite and at other installations without dedicated staff support (i.e., enroutes).
• Implement network security policies and procedures for Logistics functions equipment by base or higher computer support agencies and organization's Computer Systems Security Officers.
• Management of trouble ticket items that include problem resolutions, date/time reported, date/time fixed, and recommendations into United States government system.
• Prepare, document, manage, and maintain required user access documents (i.e. laptop agreements, mobile device agreements, information assurance training).
• Plan, operate and maintain backup system for Logistics Information System servers and eTools using industry standards or higher.
• Track and manage government furnished equipment designated by Air Mobility Command in accordance with all applicable Air Mobility Command, USAF and DoW instructions, policies, and guidelines.
• Provides work guidance to less experienced personnel and technical consulting on complex projects.
• Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMC logistics and aircraft sortie generation, including:
• Research, document, provide recommendations, and estimates for yearly central purchasing.
• Track procurement process, manage acceptance documents, and recommend government acceptance of completed orders.
• Manage all aspects of the AMC eTool warranty processes.
• Manage AMC/A4 WLAN (Wireless LAN Survey) Program for AMC logistics and sortie generation activities.

What You’ll Need to Succeed

• Education: Minimum of an Associate's Degree
• Experience: 3+ years of related experience
• Technical skills: Computing Environment and Operating System for Server software, Computing Environment and Operating System for desktop software, Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
• Security clearance level: U.S. Secret clearance
• US citizenship required: U.S. Citizen
• Operating System: Operating Systems (OS) Certification (Windows 11 OS, etc.)
• IAT II certification or DoD 8140 equivalent

About GDIT

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Salary and Compensation

The likely salary range for this position is $42,500 - $57,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Work Schedule & Travel

Scheduled Weekly Hours: 40
Travel Required: Less than 10%

Location

Onsite Work Location: USA KS McConnell AFB
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world. For more information about GDIT's Privacy Policy, click here: Privacy Policy | GDIT