Help Desk Technician II

General Dynamics - IT; Gypsum Township (KS); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

AI career tool

Internal mobility

Benefits package

401K match

Paid time off

Military-friendly culture

Job summary

General Dynamics - IT is seeking a Help Desk II Technician to support United States Mobility Air Force systems, providing end-user assistance across eTools, laptops, and servers. The role involves coordinating with AMC program managers and maintaining security and access controls.

The ideal candidate has an Associate’s degree, 3+ years of related experience, Windows OS expertise, and a U.S. Secret clearance plus DoD 8140/IAT II familiarity.

Qualifications

• Education: Associate's Degree minimum.
• Experience: 3+ years in related role.
• Technical: Computing Environment and OS for server/desktop software; information assurance concepts.
• Security: U.S. Secret clearance required.
• Citizenship: U.S. Citizen.
• OS Certification: Windows 11 OS, etc.
• IAT II or DoD 8140 equivalent.

Responsibilities

• Interact with AMC/HQ program managers to determine requirements.
• Provide research, design, and modifications for enterprise systems and apps.
• Provide end user support for eTools and Logistics Information System servers.
• Install, configure, and manage software on government devices; ensure security compliance.
• Track trouble tickets; document resolutions and recommendations.
• Plan, operate, and maintain backup systems for Logistics servers.

Skills

Customer service

Remote support

Windows OS

Network troubleshooting

Education

Associate's degree

Tools

Windows Server

Job description

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk II Technical, the work you’ll do at GDIT will be impactful to the mission of United States Mobility Air Force's. You will play a crucial role in maintaining their systems.

• Interacts with Head Quarters (HQ) Air Mobility Command (AMC) A4 Program Managers to determine requirements supporting end users.
• Provide research, design, and/or modifications for enterprise-wide systems and/or applications.
• Provide managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations at HQ AMC and base levels.
• Provide end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
• Provide technical administration and operational management of eTools and servers supporting strategic level programs:
• Manage and/or perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies on government approved mobile devices, laptops, and computers (wired or wireless) for Logistics functions.
• Resolves and/or escalates matters of significance to reduce the impact on global customers and maximize system availability.
• Advise on software and hardware tools utilization, identifying and diagnosing problems and factors affecting network performance onsite and at other installations without dedicated staff support (i.e., enroutes)
• Implement network security policies and procedures for Logistics functions equipment by base or higher computer support agencies and organization's Computer Systems Security Officers.
• Management of trouble ticket items that include problem resolutions, date/time reported, date/time fixed, and recommendations into United States government system.
• Prepare, document, manage, and maintain required user access documents (i.e. laptop agreements, mobile device agreements, information assurance training).
• Plan, operate and maintain backup system for Logistics Information System servers and eTools using industry standards or higher.
• Track and manage government furnished equipment designated by Air Mobility Command in accordance with all applicable Air Mobility Command, USAF and DoW instructions, policies, and guidelines.
• Provides work guidance to less experienced personnel and technical consulting on complex projects.
• Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMC logistics and aircraft sortie generation, including:
• Research, document, provide recommendations, and estimates for yearly central purchasing.
• Track procurement process, manage acceptance documents, and recommend government acceptance of completed orders.
• Manage all aspects of the AMC eTool warranty processes.
• Manage AMC/A4 WLAN (Wireless LAN Survey) Program for AMC logistics and sortie generation activities.

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Help Desk II Technical must have:

• Education: Minimum of an Associate's Degree
• Experience: 3+ years of related experience
• Technical skills: Computing Environment and Operating System for Server software, Computing Environment and Operating System for desktop software, Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
• Security clearance level: U.S. Secret clearance
• US citizenship required: U.S. Citizen
• Operating System: Operating Systems (OS) Certification (Windows 11 OS, etc.)
• IAT II certification or DoD 8140 equivalent

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.