Systems Administrator Tier I_TS/SCI Poly

General Dynamics Information Technology, Inc.; Las Cruces (NM); On-site; USD 73,000 - 99,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health benefits

Internal mobility

Professional growth

Cutting-edge technology

Paid vacation & holidays

Job summary

General Dynamics Information Technology, Inc. (GDIT) seeks a Systems Administrator Tier I/Service Desk Technician in Las Cruces, NM to support government IT operations. The role focuses on first-level troubleshooting, incident response, and basic system administration across Windows and UNIX/Linux environments.

The position requires 1+ years in IT support, plus DoD IA credentials within six months and a TS/SCI with Polygraph. Shift-based Panama schedule and onsite work in Las Cruces are noted.

Qualifications

• 1+ years of experience in IT/technical support.
• Experience in system administration and analysis is preferred.
• Unix/Linux and Windows system administration experience preferred.
• DoD IA certification within 6 months of hire; TS/SCI with Polygraph required.

Responsibilities

• Manage functionality and efficiency of computers across one or more OS.
• Provide first-level ITSM and troubleshooting for customers.
• Perform identification, troubleshooting, and diagnosis of failures to restore operations.
• Monitor OS, COTS, and custom software; manage resources and memory.
• Replace hardware components or coordinate replacement as needed.
• Document work and escalate to Tier 2/3 with data collection.
• Interface with customers and government officials and support special projects.

Skills

Help Desk Support

System Administration

Technical Support

Troubleshooting

Job description

Job Family

IT Infrastructure and Operations

Job Qualifications

• Skills: Help Desk Support, System Administration, Technical Support, Troubleshooting
• Certifications: Security+, CE - CompTIA-Security+, CE - CompTIA-Security+
• Experience: 1 + years of related experience
• US Citizenship Required: Yes

Job Description

Transform technology into opportunity as a Systems Administrator Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to improve overall customer satisfaction.

How a Service Desk Technician will make an impact

• Manages the functionality and efficiency of a group of computers running on one or more operating systems.
• Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
• Provide IT Service Management functions and first level troubleshooting to all customers.
• Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
• Analyze, diagnose, and isolate failures to hardware.
• Directly replace or coordinate replacement of hardware failures.
• Collect data for proper escalation and resolution by Tier 2/3.
• Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
• Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
• Perform modifications to authorized user lists, user profiles, and file system maintenance.
• Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
• Perform visual inspections of hardware and document/report all findings.
• Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
• Manage account requests and provide account management responsibilities for personnel on numerous systems.
• Know all functional leads and technicians for all the managed systems by the program.
• Understand local site command and hierarchy.
• Know POC's for systems that the Program does not have responsibility for.
• Interface with customers and government officials.
• Participates in special projects as required.

What You'll Need to Succeed

• Technical Training, Certification(s) or Degree, with 1+ years of experience technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• 1+ years of directly related experience in systems administration and analysis.
• UNIX/LINUX System Administration - Preferred
• Windows System Administration - Preferred
• Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2 week period)
• Candidate must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification. Security+ CE Certification preferred.
• In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.
• As part of your role/function on the program; you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties; you will be subject to additional IT system monitoring; and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.
• Due to the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph. Shift work is on a rotating Panama Schedule.
• Schedule 1 Schedule 2 Work - Mon, Tues Off - Mon, Tue Off - Wed, Thur Work - Wed, Thu Work - Fri, Sat, Sun Off - Fri, Sat, Sun Off - Mon, Tue Work - Mon, Tues Work - Wed, Thu Off - Wed, Thur Off - Fri, Sat, Sun Work - Fri, Sat, Sun Shifts are 6 AM to 6 PM, 6 PM to 6 AM.

GDIT IS YOUR PLACE

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Our Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Salary and Compensation

The likely salary range for this position is $72,877 - $98,599. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Working Hours and Travel

Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite

Work Location(s)

USA NM Las Cruces
Additional Work Locations:

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

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