Help Desk Technician I

Summit Wash Holdings; Norwalk (CT); Remote; USD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive salary & benefits

Medical, Dental, and Vision Insurance

Flexible scheduling

Remote work options

PTO

Referral bonus

Career growth opportunities

Work-life balance culture

Job summary

Summit Wash Holdings in Norwalk, CT is seeking an entry-level IT Help Desk specialist to provide first-line support to internal users, troubleshoot Windows and macOS issues, manage user accounts in Azure AD, and assist with hardware imaging and onboarding.

The role emphasizes customer service, teamwork, and learning new tools; remote-friendly with flexible scheduling, on-site support as needed, and opportunities for growth within a fast-paced tech environment.

Qualifications

• Authorized to work in the U.S. and pass a background check.
• 0-1 years of experience in a help desk, IT support, or customer service role

Responsibilities

• Serve as the first point of contact for internal end users, providing friendly, responsive support in person, by phone.
• Deploy, configure, and image laptops for new hires and equipment refreshes
• Support new user onboarding, including account setup, hardware provisioning, and orientation to company systems
• Assist with patch management and routine software/OS updates across end-user devices
• Perform basic network troubleshooting and monitoring, escalating complex issues to Tier 2/IT team as needed
• Log, track, and document all support requests thoroughly and accurately
• Maintain accurate inventory of laptops, peripherals, and other IT equipment
• Follow up with end users to confirm issues are fully resolved and satisfaction is high
• Support IT projects and process improvements as assigned

Skills

Windows/MacOS knowledge

Azure Active Directory

Microsoft 365 Admin

Office troubleshooting

Customer service

Ticket management

IT support basics

Hardware imaging

Education

High school diploma or equivalent

Associate’s degree or IT coursework/certifications (CompTIA A+, Network+)

Tools

Microsoft 365 Admin suite

Azure Active Directory

Job description

Benefits and Perks

Responsibilities$28 - $38 an hourWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Competitive salary and comprehensive benefits package
• Medical, Dental, and Vision Insurance
• Flexible scheduling and remote work options
• Paid Time Off (PTO)
• Career Growth based on Performance and not Seniority – 75% of employees were promoted within Summit Wash Holdings
• Referral Bonus program
• A supportive, collaborative culture focused on work-life balance Who are we? Summit Wash Holdings is a premier group of car wash brands growing throughout the Northeast, Midwest, and Southeast regions. At Summit Wash Holdings, all teammates operate with gold-standard integrity, quality, and a commitment to excellence. Our Mission is to provide exceptional service, and that extends to the powerful, reliable data platforms that fuel our business decisions and operations. What do we want? We seek high-energy, customer-focused teammates who love technology, thrive in a fast-paced environment, and take pride in helping others. A successful candidate is a team-first collaborator with a genuine eagerness to learn, strong problem-solving instincts, and the patience and professionalism to deliver a great experience for every internal user, every time. Location: 383 Main Ave Suite 703, Norwalk, CT 06851 General Requirements
• Authorized to work in the U.S. and pass a background check
• High school diploma or equivalent required; Associate’s degree or IT-related coursework/certifications (CompTIA A+, Network+) a plus
• 0-1 years of experience in a help desk, IT support, or customer service role
• Excellent customer service skills with a friendly, professional demeanor
• Team-first attitude with a genuine eagerness to learn new tools and technologies
• Basic working knowledge of Windows and/or macOS, Azure Active Directory, and networking fundamentals
• Familiarity with Microsoft 365 Admin suite and Office product troubleshooting.
• Strong verbal and written communication skills; able to explain technical issues in plain language
• Self-motivated, detail-oriented, and able to manage multiple tickets/priorities at once
• Ability to lift and transport laptops and IT equipment (up to 25 lbs.)
• Serve as the first point of contact for internal end users, providing friendly, responsive support in person, by phone.
• Deploy, configure, and image laptops for new hires and equipment refreshes
• Support new user onboarding, including account setup, hardware provisioning, and orientation to company systems
• Assist with patch management and routine software/OS updates across end-user devices
• Perform basic network troubleshooting and monitoring, escalating complex issues to Tier 2/IT team as needed
• Log, track, and document all support requests thoroughly and accurately.
• Maintain accurate inventory of laptops, peripherals, and other IT equipment
• Follow up with end users to confirm issues are fully resolved and satisfaction is high
• Support IT projects and process improvements as assigned