Help Desk Technician I

US Physical Therapy; Charlotte (NC); On-site; USD 44,000; Full time

Job summary

Join a leading outpatient healthcare organization as a Help Desk Technician. This role offers the chance to provide exceptional technical support, troubleshoot issues, and assist in IT projects, all while fostering your professional growth. With a competitive salary and excellent benefits, you'll thrive in a supportive environment.

Benefits

401k

Health Insurance

Dental Insurance

Paid Time Off

Corporate discount plans

Employee Assistance Program (EAP)

Family-friendly work environment

Qualifications

• Experience working with remote employees over the phone.
• Basic knowledge of Microsoft Windows 10 & 11 Professional.

Responsibilities

• Provide first-level technical support to end users.
• Document, track, and monitor support requests.
• Image and deploy computers to the field.

Skills

Troubleshooting

Customer Support

Networking

Microsoft Windows

Microsoft Office 365

Job description

Job Description

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician. You will demonstrate flexibility to accommodate varied shifts and commit to exceptional support. This position is based at our corporate office in the Briarforest area of Houston.

Responsibilities:

• Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
• Install and troubleshoot various applications.
• Respond to telephone calls and emails for technical support promptly
• Document, track, and monitor support requests to ensure a timely resolution
• Accomplish goals and pre-established guidelines by relying on instruction and established policies and procedures.
• Determine when to escalate a support issue to the Help Desk Team Lead based on its complexity and time.
• Ship, receive, and asset tag all hardware.
• Image and deploy computers to the field and local Houston location.
• Process all new requests in the Track-IT work order system and assign requests to the proper queue.
• Close a minimum of 16 work orders a day.
• Assist and complete IT Department projects as needed.

Qualifications:
Qualifications

• Know commonly-used concepts, practices, and procedures typical within the information systems industry
• Working knowledge of troubleshooting application installations and building computers
• The ideal applicant would have experience working with remote employees over the phone
• Troubleshoot basic networking and hardware issues
• Configure networking equipment and software
• Basic knowledge of Microsoft Windows 10 & 11 Professional
• Microsoft Office 365 desktop and web applications

Additional Information

Compensation: $44,000 per year, depending upon experience. This role presents an excellent opportunity to acquire knowledge and experience while fostering significant growth potential!

Benefits:

• Excellent benefits package including 401k, health, dental, generous Paid Time Off, and more
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment
• Investment from a company that wants you to succeed and thrive.