HELP DESK TECHNICIAN- HUDSON OAKS

Nextlink Internet; Weatherford (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Nextlink Internet is seeking a Help Desk Technician to provide tier one technical support. This entry-level position involves assisting users with technical issues, setting up devices, and troubleshooting software and hardware problems. The ideal candidate will have a high school diploma and experience with Active Directory and Microsoft Office 365. Join a dynamic team in a supportive office environment with opportunities for growth.

Qualifications

• Experience using Active Directory for user account management.
• Experience with Microsoft Office 365 for creating emails and assigning licenses.
• Experience troubleshooting computer hardware issues.

Responsibilities

• Provide tier one technical support for end users.
• Set up new hire devices and assist in inventory tracking.
• Document incidents and escalate issues as necessary.

Skills

Technical Support

Troubleshooting

Customer Service

Education

High School diploma or equivalent

Tools

Active Directory

Microsoft Office 365

Job description

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Job Summary

This position provides tier one technical support assisting end users with their day-to-day technical duties and issues.

Job Summary

This position provides tier one technical support assisting end users with their day-to-day technical duties and issues.

Essential Functions

*Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.*

• Sets up all new hire devices, workstations, ships devices to other locations as necessary and assists in inventory tracking.
• Acts as initial contact for all technical support required for computer workstation software, telephone, network, operating system, printing, and Internet access problems.
• Duties include answering the help desk phone, effectively researching issues to find the root issue, first level corrective action, problem escalation to second level when necessary, and properly document each incident with detail.
• Performs installs, password resets, upgrades, moves, and changes for computer software, and printers.
• If issues were unable to be resolved within one business day, must be able to provide daily status updates until issue is resolved.
• May perform other duties outside of job description when needed
  
  

Education And Experience

• High School diploma or equivalent
• Experience using Active Directory, creating, deleting, modifying user accounts.
• Experience with Microsoft Office 365, Creating e-mail and assigning licenses.
• Experience troubleshooting and resolving computer hardware issues
• Experience troubleshooting and configuring web browsers application issues
  
  

Job Classification

• IT
• Non-Exempt
  
  

Work Environment/Hazards

• Working conditions primarily inside an office environment
• The noise level in the work environment is usually moderate
• High level of interaction with external/internal clients
  
  

Physical Demands

• Stationary position for 8-10 hours a day
• Repeating motions that may include the wrists, hands and/or fingers.
• Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
• To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment and moving about the office. The employee must be able to communicate via email and verbally via telephone.
  
  

Working Hours/Days

• Full Time
• Monday through Friday
• 8:00 AM - 6:00 PM
• Some overtime may be necessary
  
  

Travel Requirements

• 0-20% travel required

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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