Help Desk Technician: Elevate Federal IT CX

NuAxis Innovations; Georgia; On-site; USD 40,000 - 52,000; Full time

Job summary

NuAxis Innovations is seeking a motivated Help Desk Support Technician to support a distributed IT environment and deliver exceptional customer experience to end users. The role involves Tier 1 support via phone, email, and in person, with duties spanning hardware, software, and network issues.

Applicants should have 1–3 years in IT Help Desk, possess a CompTIA A+ or equivalent, and demonstrate strong troubleshooting and customer service. Knowledge of ServiceNow or Remedy is preferred.

Qualifications

• 1-3 years of IT Help Desk / Desktop Support experience.
• CompTIA A+ (or equivalent).
• Strong troubleshooting and customer service skills.
• Experience with ticketing systems and remote support tools.

Responsibilities

• Provide Tier 1 technical support via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Support Windows 10/11 and macOS environments.
• Manage tickets using tools such as ServiceNow, Remedy, or equivalent.
• Perform Active Directory tasks (user creation, password resets, group management).
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Assist with device imaging (PXE), deployments, and upgrades.
• Provide support for VPN, remote desktop, and connectivity issues.
• Maintain asset inventory and assist with hardware lifecycle management.
• Escalate complex issues to Tier 2/3 teams

Skills

Customer service

Troubleshooting

Remote support

Ticketing systems

Education

CompTIA A+

ITIL Foundation

Tools

ServiceNow

Remedy

Intune

MaaS360

JAMF

Job description

NuAxis Innovations is seeking a motivated Help Desk Support Technician to support a distributed IT environment and deliver exceptional customer experience to end users. The role involves Tier 1 support via phone, email, and in person, with duties spanning hardware, software, and network issues.

Applicants should have 1–3 years in IT Help Desk, possess a CompTIA A+ or equivalent, and demonstrate strong troubleshooting and customer service. Knowledge of ServiceNow or Remedy is preferred.