Help Desk Support Technician

NuAxis Innovations; Georgia; On-site; USD 40,000 - 52,000; Full time

Job summary

NuAxis Innovations is seeking a motivated Help Desk Support Technician to support a distributed IT environment and deliver exceptional customer experience to end users. The role involves Tier 1 support via phone, email, and in person, with duties spanning hardware, software, and network issues.

Applicants should have 1–3 years in IT Help Desk, possess a CompTIA A+ or equivalent, and demonstrate strong troubleshooting and customer service. Knowledge of ServiceNow or Remedy is preferred.

Qualifications

• 1-3 years of IT Help Desk / Desktop Support experience.
• CompTIA A+ (or equivalent).
• Strong troubleshooting and customer service skills.
• Experience with ticketing systems and remote support tools.

Responsibilities

• Provide Tier 1 technical support via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Support Windows 10/11 and macOS environments.
• Manage tickets using tools such as ServiceNow, Remedy, or equivalent.
• Perform Active Directory tasks (user creation, password resets, group management).
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Assist with device imaging (PXE), deployments, and upgrades.
• Provide support for VPN, remote desktop, and connectivity issues.
• Maintain asset inventory and assist with hardware lifecycle management.
• Escalate complex issues to Tier 2/3 teams

Skills

Customer service

Troubleshooting

Remote support

Ticketing systems

Education

CompTIA A+

ITIL Foundation

Tools

ServiceNow

Remedy

Intune

MaaS360

JAMF

Job description

Help Desk Support Technician

Location Atlanta, GA

# of openings 1

Salary Range (Min-Max) 00

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position.

Overview

At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users.

Key Responsibilities

• Provide Tier 1 technical support via phone, email, and in-person
• Troubleshoot hardware, software, and network issues
• Support Windows 10/11 and macOS environments
• Manage tickets using tools such as ServiceNow, Remedy, or equivalent
• Perform Active Directory tasks (user creation, password resets, group management)
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Assist with device imaging (PXE), deployments, and upgrades
• Provide support for VPN, remote desktop, and connectivity issues
• Maintain asset inventory and assist with hardware lifecycle management
• Escalate complex issues to Tier 2/3 teams

Required Qualifications

• 1-3 years of IT Help Desk / Desktop Support experience
• CompTIA A+ (or equivalent)
• Strong troubleshooting and customer service skills
• Experience with ticketing systems and remote support tools

Preferred

• ITIL Foundation
• Experience with MDM tools (Intune, MaaS360, JAMF)

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (https://nuaxis.com/about/)

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/careers/) about our Benefits and Culture!