Help Desk Technician & Access Management Lead

State of Florida; Tallahassee (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The Florida Department of Health, Division of Medical Quality Assurance, is seeking a Help Desk Technician to support user access to core systems and asset management. This in-office role requires collaboration with IT and business teams to resolve issues and improve operations.

Ideal candidates have strong analytical and communication skills, experience with ticketing systems, and the ability to work with diverse stakeholders in a professional office setting.

Qualifications

• Two years minimum working in a Help Desk ticketing system.
• Office environment with standard lighting, temperature and moderate noise levels.
• Must be willing to physically come into the office to perform job duties.

Responsibilities

• Serve as a Help Desk technician to resolve business office technical issues or assign tickets.
• Act as conduit between business customers and systems support for requirements.
• Collaborate with developers to balance system usability and business needs.
• Assist with asset management and annual property inventory.
• Deliver and assemble computer workstations and assets managed by System Support.
• Provide desktop support and coordinate with IT for assistance.
• Conduct user system access reviews and audit access.
• Facilitate QA testing and coordinate with stakeholders to meet deadlines.
• Perform other duties as required.

Skills

Analytical skills

User account setup

Security protocols

Ticket management

Communication skills

Teamwork

Tools

Ticketing systems

Microsoft Office Suite

Job description

The Florida Department of Health, Division of Medical Quality Assurance, is seeking a Help Desk Technician to support user access to core systems and asset management. This in-office role requires collaboration with IT and business teams to resolve issues and improve operations.

Ideal candidates have strong analytical and communication skills, experience with ticketing systems, and the ability to work with diverse stakeholders in a professional office setting.