Help Desk Technician

Universal Studios; Waco (TX); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Mentorship

Clear ladder

Real benefits

Flexible internship days

Job summary

Universal Studios in Waco, TX is seeking a Help Desk Technician to support Microsoft 365 administration, security, and edge case billing. The role combines hands-on IT work with a mentorship path and internship-style days.

You will own end-to-end tech service delivery, pull VLAN telemetry into dashboards, automate pipelines, and contribute to a culture of learning. This on-site position offers a clear ladder and real benefits.

Salary range $49,000 to $73,000 plus growth opportunities.

Qualifications

• Adaptability and resilience when facing shifting requirements.
• Professionalism, integrity, and discretion with sensitive information.
• Written communication clear enough to survive a forwarded email chain.
• A learner's pace that keeps up with shifting requirements.
• A growth mindset that treats feedback as fuel, not threat.

Responsibilities

• Own the genuinely-flexible edge cases in Microsoft 365 Administration billing nobody else wants to touch
• Champion engineering excellence and continuous learning within Universal Studios
• Pull VLAN telemetry into dashboards Universal Studios leaders actually open
• Own a technology service end to end, from Microsoft 365 Administration schema to on-call rotation
• Stitch Remote Desktop events into the Work Ethic pipeline feeding Universal Studios's technology reports
• Automate build, test, and deployment pipelines for faster release cycles

Skills

Adaptability

Professionalism

Written communication

Learner mindset

Growth mindset

Tools

Microsoft 365 Administration

Job description

The Help Desk Technician we want has shipped Desktop Support to production, broken it, and learned more from the second part than the first. Think $49,000 - $73,000, think internship hours, think 1 years of Penetration Testing turning into ownership you can actually feel at Universal Studios.

Key Responsibilities

• Own the genuinely-flexible edge cases in Universal Studios's Microsoft 365 Administration billing nobody else wants to touch
• Champion engineering excellence and continuous learning within Universal Studios
• Pull VLAN telemetry into dashboards Universal Studios leaders actually open
• Own a technology service end to end, from Microsoft 365 Administration schema to on-call rotation
• Stitch Remote Desktop events into the Work Ethic pipeline feeding Universal Studios's technology reports
• Automate build, test, and deployment pipelines for faster release cycles

What You'll Bring

• Adaptability and resilience when facing shifting requirements
• Professionalism, integrity, and discretion with sensitive information
• Written communication clear enough to survive a forwarded email chain
• A learner's pace that keeps up with shifting requirements
• A growth mindset that treats feedback as fuel, not threat

People choose Universal Studios because we pair spirited-and-grounded technology with a team that genuinely cares, right here in Waco. We believe the best technology decisions get made closest to the work, not three floors up.

The $49,000 - $73,000 we offer comes attached to mentorship, a clear ladder, real benefits, and flexible internship days you can plan around.

Still hiring, still current, still waiting for someone like you.