Sr. Key Account Manager

Amphenol Corp; Grand Rapids (MI); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) match

Paid time off

Job summary

Amphenol Borisch Technologies is seeking a Sr. Key Account Manager to act as the primary liaison between the company and customers, guiding programs from initiation to final delivery in aerospace and defense sectors.

You will coordinate sales, engineering, quality, planning and operations to ensure on-time delivery and high customer satisfaction. The role requires strong relationship-building, problem solving, and excellent communication skills, with a focus on maintaining ITAR compliance and

Qualifications

• Bachelor’s degree required.
• Excellent problem-solving and communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Manages customer programs from initiation through final delivery.
• Coordinates internal and external resources for on-time delivery of orders and launches.
• Leads cross-functional teams to support customer programs including engineering, quality, planning and operations.
• Establishes and maintains strong internal and external customer relationships as the main interface.
• Ensures shipments comply with customer specs and ITAR/export regulations.
• communicates program progress, delivery dates and metrics to customers.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

TheSr. Key Account Manager will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Sr. Key Account Manager leads a cross-functional team that includes members from sales, engineering, quality, planning, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties and Responsibilities

• Manages customer programs from initiation of customer relationship through final delivery, with a drive to provide Superior Customer Service.
• Coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.
• Facilitate critical Pre-Launch meeting series internally and externally to align front end teams in order to help drive ourability to support our customers and launch product successfully.
• Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
• Works with Engineering, Quality and Operations Teams to ensure quality products are produced per customer specifications.
• Works to remove roadblocks that could impact commitments and elevates internally and externally where necessary.
• Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
• Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary
• Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
• Performs risk management and escalates to management appropriately.
• Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.
• Ensures that all technical communications and shipments to customers are in compliance with ITAR and export regulations.
• Understand customer business objectives and match ABT capabilities to effectively communicate our value-proposition
• Coordinate activities within designated customer base and the Amphenol Sales team to effectively drive strategy, proposals and inform customers of Amphenol’s value-add capabilities and services
• Gather and analyze market information to understand the competitive landscape of designated customer base
• Research the defense, aerospace and space market conditions to determine potential business opportunities and continued orders within designated customer base
• Coordinate twelve-month forecasts that include sales goals, projections and growth for designated customer base
• Address technical issues and ensure a high level of customer support
• Coach and mentor Key Account Managers and Programs team
• Performs other duties as assigned by Manager.

Qualifications/Requirements

• Bachelor’s Degree
• Excellent problem-solving skills
• Excellent customer service and communication skills
• Proficient in Microsoft Office applications

Qualifications/Preferred

• Documented technical experience
• Experience reading and understanding technical drawings, designs, and specifications
• Program Management experience
• Ability to understand customer quality, commercial, and technical requirements

About our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer:

At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-timeemployees. Highlights include:

UNITED STATES

• Unique full-time work schedule that includes every other Friday off
• Full Medical, Dental and Prescription Drug Insurance
• Flexible Spending Accounts
• Generous 401(k) match
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Paid time off to volunteer
• Company-Paid Short Term Disability

CANADA

• Full benefits package
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Pension plan
• Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.