Help Desk Technician

Manning Kass; Los Angeles (CA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Flexible spending accounts

401(k)

Pet insurance

Employee referral program

Paid Time Off

Collaborative culture

Job summary

Manning Kass seeks an experienced and enthusiastic Help Desk Technician to join our team in Downtown Los Angeles. This full-time position offers opportunities for professional growth and advancement, with hybrid work after six months of training.

You will interact daily with end-users, both local and remote, provide computer assistance, log service calls, and support hardware, software, and AV setups across the office. A 3–5 year IT background and strong customer service are required.

Qualifications

• 3–5 years of experience within IT or technical field.
• 3+ years desktop PC/laptop support and Help desk experience.
• Experience with computer hardware and installing components.
• Superior customer service skills and user interactions.
• Ability to multitask and prioritize with attention to detail.
• Team player and good communicator, both written and verbal.
• Willingness to learn and improve skill set; IT certifications are a plus.
• IT degree or certifications are a plus, including CompTIA.

Responsibilities

• Interact daily with end-users, local and remote, to provide PC assistance.
• Provide telephone support and log service calls.
• Use ticketing software to respond and log requests.
• Troubleshoot hardware and software issues and resolve them.
• Install and maintain hardware, software, and mobile devices.
• Set up and relocate workstations, printers, and peripherals.
• Schedule and set up conference calls; support AV setups.
• Replace toner and service printers.
• Assist IT team with additional projects as needed.

Skills

IT experience

Desktop support

Customer service

Multitasking

Communication skills

Team player

Learning mindset

Education

IT degree or certifications

Job description

Founded in 1994, Manning Kass is a national civil litigation defense firm that has grown to 160+ attorneys across eight offices, including New York and Los Angeles. Our guiding principle is simple: every case and every client matters.

About the Role

Manning Kass seeks an experienced and enthusiastic Help Desk Technician to join our team in Downtown Los Angeles. This full-time position offers opportunities for professional growth and advancement.

Responsibilities and Duties

• Interact daily with end-users, both local and remote, to provide computer assistance in a professional and courteous manner.
• Provide telephone support answering and logging service calls.
• Utilize ticketing software to respond and log service requests.
• Troubleshoot user's hardware and software issues and resolve them.
• Install and maintain computer hardware, software, mobile devices, and other equipment.
• Setup & relocate computer workstations, printers, laptops, and peripherals.
• Schedule & setup conference calls.
• Provide conference room audio/visual setup and support.
• Replace toner and service printers.
• Assist IT Team with additional projects and responsibilities, as needed.

Qualifications & Experience

• 3-5 years of experience within IT or technical related field.
• 3+ years desktop PC/laptop support, technology support and/or Help desk experience.
• Experience working on computer hardware & installing components.
• Superior customer service skills and interaction with users.
• Ability to multitask and prioritize with a high attention to detail.
• Team player that works well with others.
• Possess excellent verbal and written communication skills.
• Basic understanding of current technologies and the ability to learn new technologies.
• Demonstrated willingness to learn and improve skill set.
• IT related degree or certifications are a plus including CompTIA certification, a plus.
• Results driven attitude with the initiative to take on new responsibilities and independently manage assigned projects.

PHYSICAL REQUIREMENTS

The position requires the ability to push, pull, lift, bend, kneel, and reach. The successful candidate must be able to lift up to 50 pounds, with or without reasonable accommodation.

Advancement opportunities are possible with demonstrated ability and excellent performance. Position requires working in the downtown LA Office with the opportunity to work from home partially on a rotation basis after 6 months of training.

This is a full-time position.

WHAT WE OFFER

• Salary range: $65,000-75,000, based on experience and qualifications. This is a good-faith range.
• Comprehensive benefits, including medical, dental, vision, disability, life insurance, flexible spending accounts, and 401(k).
• Pet insurance and an employee referral program.
• Paid Time Off
• A collaborative culture that fosters career growth and professional development.
• Confidential consideration of applications.