Help Desk Technician

Freddie Mac; Fairfax Station (VA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in higher education IT services is seeking candidates for a full-time remote IT support role. You will engage with a diverse community and provide tier 1 support for college-supported applications. This position is ideal for individuals with a high school diploma and strong communication skills who are eager to enhance their IT support experience.

Benefits

Full-time remote work flexibility

Professional development opportunities

Qualifications

• High school diploma with equivalent experience or training.
• Exceptional communication and interpersonal skills.
• Ability to support various college software systems.

Responsibilities

• Provide tier 1 support for college-supported applications.
• Assess issues and inform users of status through follow-up.
• Monitor and report issues impacting daily operations.

Skills

Communication

Interpersonal skills

Problem-solving

Education

High school diploma

Tools

MS Office

Ticketing/issue tracking systems

Job description

Employer Industry: Higher Education IT Services

Why consider this job opportunity:
- Full-time remote work flexibility
- Opportunity for professional development in a dynamic educational environment
- Engage with a diverse community of faculty, staff, and students
- Contribute to enhancing the IT support experience for a major institution
- Gain experience with various college-supported applications and systems

What to Expect (Job Responsibilities):
- Provide tier 1 support for college-supported applications and account inquiries, escalating to tier II when necessary
- Assess issues that may require escalation and inform users of status through follow-up communication
- Adhere to security guidelines and contractual agreements while providing support
- Monitor and report issues impacting daily operations of the college
- Update the Help Desk on outages and special instructions while assisting wage staff with support procedures

What is Required (Qualifications):
- High school diploma and equivalent experience or training
- Exceptional communication and interpersonal skills
- Ability to learn and support various college software systems effectively
- Basic knowledge of computer hardware and general knowledge of MS Office
- Experience with ticketing/issue tracking/help desk systems

How to Stand Out (Preferred Qualifications):
- Some college coursework in IT, computer science, or a related field
- Experience with Windows Operating Systems and MS Office
- Familiarity with Blackboard, Canvas, SIS, Peoplesoft, Gmail, or equivalent educational resource systems
- Previous customer service experience in a diverse environment

#HigherEducation #ITSupport #RemoteWork #CareerDevelopment #CustomerService

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