Help Desk Technician

The ABK Group, LLC; BLOOMINGTON (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

The ABK Group is looking for a proactive Help Desk Technician to provide IT support in a Microsoft-centric environment for a 6-month contract in Bloomington, MN. Key responsibilities include troubleshooting user issues, maintaining hardware/software, and assisting with Windows 10/11 management. Candidates should have relevant technical support experience and strong communication skills.

Benefits

Medical insurance

Qualifications

• 1-3 years of help desk or desktop support experience.
• Hands-on with Active Directory and basic networking.
• Ability to meet SLA targets and manage multiple tickets.

Responsibilities

• Serve as the first point of contact for IT support.
• Diagnose and resolve hardware/software/network issues.
• Support onboarding/offboarding processes and equipment provisioning.

Skills

Windows 10/11 administration

Microsoft 365 suite

Active Directory

Communication skills

Ticket management

Education

CompTIA A+ certification

Network+ certification

Microsoft MCSA certification

Tools

ServiceNow

Jira

PowerShell

Job description

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Staffing Expert | Transformation Leader | Talent Advisor | Father & Husband

Location: Bloomington, MN (Onsite)

Contract Duration: 6 months

Employment Type: Contract, W2

Pay Rate: $20–$27 per hour (depending on experience)

Job Summary

The ABK Group is seeking a proactive Help Desk Technician for a 6-month contract in a Microsoft-centric environment. You’ll serve as the first point of contact for IT support, troubleshoot hardware/software/network issues, and maintain a stable desktop ecosystem for end users in our Bloomington office.

Key Responsibilities

User Support & Troubleshooting

• Handle incoming tickets via ticketing system, phone, and email
• Diagnose and resolve desktop, laptop, printer, and mobile device issues
• Provide clear, patient guidance to non-technical users
• Manage Active Directory user and computer accounts (create, modify, disable)
• Configure and support Microsoft 365 applications (Outlook, Teams, OneDrive)
• Assist with Windows 10/11 imaging, deployment, and patch management

Hardware & Software Maintenance

• Install, configure, and repair PCs, peripherals, and A/V equipment
• Deploy software updates, antivirus definitions, and system patches
• Track inventory of hardware assets, software licenses, and consumables
• Document resolutions, workarounds, and FAQs in the knowledge base
• Escalate complex or recurring issues to Level 2/3 engineers or vendors
• Support onboarding/offboarding processes and equipment provisioning

Required Qualifications

• 1–3 years of help desk or desktop support experience
• Strong skills in Windows 10/11 administration and Microsoft 365 suite
• Hands-on experience with Active Directory, Group Policy, and basic networking
• Excellent verbal and written communication skills
• Ability to manage multiple tickets and meet SLA targets

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft MCSA certification
• Familiarity with VPNs, firewalls, and remote‐access tools (e.g., RDP)
• Experience using ServiceNow, Jira, or similar ITSM platforms
• Basic PowerShell scripting for routine task automation
• Customer-service oriented mindset with collaborative problem-solving

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Consulting and Information Technology

• Industries

  IT System Operations and Maintenance and IT Services and IT Consulting

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Medical insurance

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