Help Desk Tech — IT Support with Growth & Equity

Dwyer Franchising LLC; Waco (TX); Hybrid; USD 42,000 - 61,000; Full time

Benefits offered by this job

Comprehensive benefits offerings

Neighborly Benefits

Equity and bonus opportunities

Job summary

Neighborly is seeking a Help Desk Agent to support franchise-facing technology at our Texas location. You will handle first-level support for internal and external customers, document resolutions, and contribute to testing and documentation for new products.

The role emphasizes customer service, software knowledge, and professional communication. The position is full-time with a hybrid work setup at our Waco office, offering comprehensive benefits and opportunities for equity and bonuses.

Qualifications

• Excellent customer service and communication skills.
• General knowledge of Windows environments (Windows 10 or newer).
• Familiarity with web browsers and their settings.
• Strong software literacy and troubleshooting skills.
• Diagnostic and analytical abilities for software issues.
• Professional tone when communicating by phone/email/chat.
• Ability to work under pressure and meet timelines.

Responsibilities

• Respond to support requests via phone, email, or chat.
• Maintain accurate records of all requests using the ticketing system.
• Ensure issues are resolved in a timely manner according to SLA.
• Assist with testing and documentation of new products or enhancements.
• Demonstrate a proactive and collaborative approach to problem solving.

Skills

Customer Service

Windows 10+

Web browsers

Software knowledge

Diagnostic skills

Professional communication

Working under pressure

Tools

Intuit QuickBooks Online

Ticketing systems

Point-of-Sale systems

Job description

Neighborly is seeking a Help Desk Agent to support franchise-facing technology at our Texas location. You will handle first-level support for internal and external customers, document resolutions, and contribute to testing and documentation for new products.

The role emphasizes customer service, software knowledge, and professional communication. The position is full-time with a hybrid work setup at our Waco office, offering comprehensive benefits and opportunities for equity and bonuses.