Engagement Specialist (26-137)

Network 1 Financial Inc; Grand Rapids (MI); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

13 paid holidays

Generous PTO

Professional development

Tuition reimbursement

License reimbursement

Retirement plan

Job summary

Network180 is seeking an Engagement Specialist for the Access Services unit in Grand Rapids. This full-time, non-exempt role involves working four 10‑hour shifts weekly, 7:00 AM to 5:00 PM, primarily on site at Mel Totter Ministries.

You will engage with individuals to support care, follow-up, and connection to recovery resources. Qualifications include a GED, Peer Recovery Coach status or plan to obtain, stable recovery, and strong communication and computer skills.

Qualifications

• High School diploma or GED required.
• Certified Peer Recovery Coach or plan to obtain within 2 years.
• In stable recovery and actively participating in a recovery program.
• Valid driver’s license and reliable transportation.
• Knowledge about substance use disorders related to recovery and crisis planning.
• Able to work in multicultural settings and bridge language/cultural barriers.
• Lived experiences with mental illness/developmental disabilities/substance use disorders valued.
• Basic computer skills.
• Strong verbal and written communication and problem-solving abilities.

Responsibilities

• Help individuals understand their care and medical follow-through.
• Build rapport and follow up after appointments to ensure clear communication.
• Identify individuals needing behavioral health screening and assist access to services.
• Support harm reduction, wellness, and readiness for treatment.
• Collaborate with partner programs in the community to connect peers with services.

Skills

Communication skills

Problem solving

Multicultural engagement

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Engagement Specialist (26-137)

Full Time UAW-Hourly 1 Attachments

2 days ago Requisition ID: 2865

Position : Engagement Specialist
Req.# : 26-137
FTE : Full-time, non-exempt
Unit : UAW
Department/Location : Access Services
Compensation: $17.24 - $22.86 The final job offer is based on several factors (internal equity, skills, education, experience, and credentials).

Attractive Benefits Package : Four health insurance plans | 100% employer paid dental and vision insurance plans | 13 paid holidays | Generous PTO | Professional development | Tuition reimbursement |Professional License reimbursement | Defined contribution retirement plan|Employee Assistance program | Life and voluntary life insurance options | Short and Long term disability | Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more!

Network180 employees make a difference in people's lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.

We are seeking an Engagement Specialist. This position is located at Mel Totter Ministries and Network180 site(s).

The Engagement Specialist will ensure individuals understand their care, assisting them with medical follow-through, building rapport and following up after appointments to encourage honest/accurate communication and reporting of symptoms/problems to the medical team. The Engagement Specialist will determine which individuals may need to be directed to behavioral health screening and assisting them in access; assist individuals towards harm reduction, wellness, and readiness for treatment.

When working as part of the community based program, engagement specialists will collaborate with partner programs such as Catherine's Health Center, Homeless Outreach, Mobile Crisis Response, GRPD Co response, and Mel Trotter Ministries. These programs will refer individuals to peer recovery services, and engagement specialists will respond directly in the community to support those referrals.

This is a full-time position working four 10-hour shifts per week from 7:00 AM to 5:00 PM The schedule rotates on a two-week cycle: Week 1 is Monday through Thursday, and Week 2 is Tuesday through Friday. This position is scheduled for 40 hours per week. This assignment is in person at Mel Trotter Ministries, 225 Commerce Ave SW, Grand Rapids, MI 49503 and Network180 site(s).

MINIMUM QUALIFICATIONS:

• High School diploma or general education degree (GED).
• Certified Peer Recovery Coach or willingness to create a plan to obtain State Certification as a Peer Recovery Coach within two years of employment.
• In stable recovery.
• Actively participating in a recovery program (12 step, church/spiritual, or other recovery support group).
• Possession of a valid driver’s license and access to reliable transportation for job related use.
• Knowledge about substance use disorders as it pertains to recovery and crisis planning.
• Work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities.
• Lived experiences with mental illness/developmental disabilities/substance use disorders valued.
• Basic computer skills.
• Good communication skills, both verbal and written.
• Good problem-solving skills.

Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required. For a detailed job description and responsibilities please review the job description. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify.

Network180 is a drug and alcohol-free workplace, which includes the prohibition of recreational marijuana use. Successful completion of a drug screen is part of our background check process.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at 616 336-3909 or [e-mail] .

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.