Help Desk Support Technician

Creative Financial Staffing (CFS); Elkhart (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company is seeking a Help Desk Support Technician in Elkhart, IN, to provide front-line technical assistance. This role involves troubleshooting hardware, software issues and ensuring technical support excellence to users. The ideal candidate should possess strong communication and problem-solving skills along with a Bachelor's degree in Computer Science.

Qualifications

• 3+ years of experience in technical support preferred.
• Excellent verbal and written communication skills.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Identify, investigate, and resolve users’ problems with software and hardware.
• Guide users through troubleshooting processes.
• Collaborate with technical staff to resolve complex issues.

Skills

Communication

Interpersonal Skills

Customer Service

Analytical Skills

Problem Solving

Technical Support

Education

Bachelor’s degree in computer science or a related field

Tools

Microsoft Office Suite

Job description

Join to apply for the Help Desk Support Technician role at Creative Financial Staffing (CFS)

1 week ago Be among the first 25 applicants

Join to apply for the Help Desk Support Technician role at Creative Financial Staffing (CFS)

Get AI-powered advice on this job and more exclusive features.

Creative Financial Staffing (CFS) provided pay range

This range is provided by Creative Financial Staffing (CFS). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $50,000.00/yr

Job Title: Help Desk Support Technician

Location: Onsite Elkhart, Indiana

Salary: $40,000 - $50,000

Job Summary

The Help Desk Support Technician provides front-line technical assistance to users, responding to issues related to hardware, software, and connectivity. The Help Desk Support Technician plays a crucial role in ensuring user satisfaction and maintaining the efficient operation of IT systems.

Duties And Responsibilities

• The Help Desk Support Technician identifies, investigates, and resolves users’ problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users. The Help Desk Support Technician addresses inquiries involving software programming, connectivity, printing, and more.
• The Help Desk Support Technician consults with users to determine the steps and procedures taken to identify and resolve technical issues.
• Applies knowledge of computer systems to support and resolve user issues. The Help Desk Support Technician often uses diagnostic tools and software to troubleshoot problems.
• The Help Desk Support Technician works collaboratively with the network administrator to identify and troubleshoot networking issues.
• Guides users through troubleshooting processes and provides clear, step-by-step technical support.
• Collaborates with other technical staff to investigate and resolve complex or escalated problems. The Help Desk Support Technician may also consult with programmers to address software errors or suggest improvements.
• Coordinates with software or hardware vendors when service or replacement is necessary.
• Maintains awareness of current technology trends to continuously improve support services. The Help Desk Support Technician is expected to stay updated on new tools and techniques.
• Performs other job-related duties as required to support the help desk function. The Help Desk Support Technician ensures consistent service delivery and technical excellence.
  
  

Required Skills And Abilities

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• A professional and friendly telephone manner.
• Ability to explain technical issues clearly to both technical and non-technical users.
• Solid analytical and problem-solving capabilities.
• Proficient in Microsoft Office Suite or related software.
• Ability to quickly learn and support a range of computer systems and applications.
  
  

Education And Experience

• Bachelor’s degree in computer science or a related field preferred.
• At least three years of experience in technical support or a related role is highly preferred.
  
  

#ZRCFSTECH #INMAY2025 #INJUNE2025

Click here to apply online

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Accounting

Referrals increase your chances of interviewing at Creative Financial Staffing (CFS) by 2x

Get notified about new Help Desk Support Technician jobs in Elkhart, IN.

Help Desk Supervisor/Technical Support Specialist (Part-Time)

Regional Service Technician- Northern Indiana

Geek Squad Installation Helper (Seasonal - Mishawaka, IN)

Aviation Ground Support Equipment (GSE) Electrical Technician (Elkhart, IN)

Security Project Installation Technician - South Bend, IN

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.