Help Desk Technician II

Recru, LLC.; Zanesville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Recru, LLC. seeks a Help Desk Technician II to provide on-site and remote user support across five local sites. The role involves logging and resolving incidents in ServiceNow, troubleshooting PC hardware and software, and managing IT equipment inventory.

The candidate should be proficient with Windows, macOS, and Linux environments and communicate status updates clearly to stakeholders. This position emphasizes reliability in daily IT operations.

Qualifications

• Experience using ServiceNow ticketing system.
• Strong PC troubleshooting skills.
• Inventory management experience.
• Good working knowledge of operating systems.

Responsibilities

• Provide on-site and remote support for users across five local sites.
• Use ServiceNow ticketing system to log, track, and resolve incidents.
• Troubleshoot PC hardware and software issues.
• Manage inventory of IT equipment.
• Apply knowledge of Windows, macOS, and Linux operating systems.
• Communicate status updates clearly to users and stakeholders.
• Maintain reliability and organization in daily workflows.

Skills

ServiceNow

PC troubleshooting

Inventory management

Operating systems knowledge

Job description

Help Desk Technician II supports users on five local sites, providing on-site and remote assistance. The role uses ServiceNow ticketing, PC troubleshooting, inventory management, and operating system knowledge to keep the company's IT environment running smoothly.

Key Responsibilities:

• Provide on-site and remote support for users across five local sites

• Use ServiceNow ticketing system to log, track, and resolve incidents

• Troubleshoot PC hardware and software issues

• Manage inventory of IT equipment

• Apply knowledge of Windows, macOS, and Linux operating systems

• Communicate status updates clearly to users and stakeholders

• Maintain reliability and organization in daily workflows

Qualifications:

• Experience using ServiceNow ticketing system

• Strong PC troubleshooting skills

• Inventory management experience

• Good working knowledge of operating systems

You have ServiceNow experience and strong PC troubleshooting skills. You manage IT inventory efficiently across multiple site locations. You are proficient with Windows, macOS, and Linux environments