Help Desk Support Specialist (September 17, 2026)

Jacksonville Port Authority.; Jacksonville (FL); On-site; USD 26,000 - 32,000; Part time

Job summary

The Jacksonville Port Authority seeks a part-time Help Desk Support Specialist to assist users with software and hardware, both on-site and by phone. The role involves troubleshooting routine issues and maintaining computer equipment within the IT department.

This temporary position requires enrollment in an IT-related program, offers an hourly rate of $19.12, and 20–25 hours per week. Application closes Sept 30, 2026, or until filled. TWIC eligibility is required.

Qualifications

• Must be enrolled in an IT-related program with a 2.75 GPA or higher.
• Some IT or help desk experience is preferred.
• Knowledge of Microsoft Office software and operating systems is required.

Responsibilities

• Assist users by phone and in person with software and hardware issues.
• Troubleshoot routine problems and install/modify/repair equipment as needed.
• Provide courteous customer service and collaborate with the IT team.

Skills

Communication

Teamwork

Independent problem solving

Education

IT program enrollment

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Help Desk Support Specialist (September 17, 2026)

3 days ago Requisition ID: 1339

Title of Position: Help Desk Support Specialist – (Part-Time)

Department: Information Technology

Hourly Pay Rate: $19.12

Hours per week: 20-25

Posting Date: September 17, 2026

Closing Date: September 30, 2026 or Until Filled

GENERAL SUMMARY

This part-time temporary position requires student enrollment in an Information Technology related program. The position is responsible for providing customer service support to users requiring technical assistance. The Helpdesk Support Specialist assists users by phone and/or in person with the fundamental operation of software, hardware and other JAXPORT computer equipment. Troubleshoots routine problems with software, hardware, printers or other equipment and install, modifies and repairs equipment as needed.

MINIMUM REQUIREMENTS

Education

• Current enrollment in an Information Technology related program with an overall 2.75 GPA required.

Experience

• Some experience in Information Technology or Help Desk related field preferred.

Knowledge

• Knowledge of all Microsoft Office software and operating systems required.

Skills Required

• Must possess strong oral and written communication skills.
• Team focused with strong commitment to customer service.
• Must be able to work independently when solving customer problems.

Travel

Minimal to none.

Other Requirements

• Must be able to obtain and maintain a Transportation Workers Identification Credential (TWIC) during employment.
• Position is a part-time temporary position and will be evaluated at the end of each semester to determine on-going business need for continuation.

Physical Requirements

• Must be able to frequently remain in a stationary position.
• Frequently move, traverse inside office or on JAXPORT property to accomplish job duties.
• Frequently operate, use or handle equipment, tools, computers and other office machinery.
• Rarely/Never ascend, descend, work atop, traverse on ladders, equipment and buildings to perform safety functions.
• Rarely/Never position self to move, to maintain or repair equipment on terminal or in office.
• Constantly detect, determine, identify, recognize, observe, inspect to read and use computers.
• Constantly detect, converse with, convey, exchange information with others via radio, telephone.
• Continuously move, transport and position material up to 10 pounds, frequently up to 25 pounds and occasionally up to 50 pounds.

Working Conditions

Relatively free from unpleasant environmental conditions or hazards. Office environment or local travel for meetings or functions.

JAXPORT will make reasonable accommodations in compliance with the American with Disabilities Act

AN EO/EA, ADA AND VETERANS PREFERENCE EMPLOYER