Help Desk Support Specialist

Jobot; Fishers (IN); On-site; USD 55,000 - 60,000; Full time

Job summary

An established organization in the construction sector is looking for a motivated Help Desk Support Specialist to join their team in Fishers. This role offers a chance to provide technical support and troubleshoot issues in a collaborative environment. With a competitive salary and a comprehensive benefits package, including 15+ days of PTO, 401k matching, and profit sharing, this position promises not only growth but also a dynamic workplace. If you are passionate about technology and enjoy helping others, this opportunity is perfect for you. Join a company that values learning and development while making a significant impact in the field.

Benefits

Competitive base salary and discretionary bonuses

Comprehensive benefits package

15+ days of PTO + holidays

401k + match

Profit sharing eligible

Collaborative work environment

Flexible first shift working hours

Team building opportunities quarterly

Qualifications

• 2+ years of experience in Help Desk or technical support required.
• Strong problem-solving, analytical, and communication skills needed.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues efficiently.
• Manage and resolve help desk tickets in a timely manner.

Skills

Help Desk Support

Problem-solving

Analytical Skills

Communication Skills

Customer Service

Windows 10

Google Suite

Education

2+ years of Help Desk or technical support experience

Tools

Ticketing Platform

Google Workspaces

Windows OS

Active Directory

Office 365

Job description

This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $60,000.00/yr

Job details:

Onsite - Help Desk Support Specialist for Established and Growing Organization (Moving to Fishers!)

This Jobot Job is hosted by Lisa Maloney.

Salary: $55,000 - $60,000 per year.

A Bit About Us

We are an established leading supplier and producer of ready to mix concrete and asphalts, and our construction divisions specialize in site development, highway, and civil construction. We largely operate in the Midwest and Southern US states, focusing on delivering high-quality solutions to our customers across residential, commercial, and government projects.

Why join us?

We offer the following benefits:

• Competitive base salary and discretionary bonuses
• Comprehensive benefits package - medical/dental/vision/short & long term disability/life insurance
• 15+ days of PTO + holidays
• 401k + match
• Profit sharing eligible
• A collaborative work environment that fosters learning and growth
• Flexible first shift working hours
• Team building opportunities quarterly

Job Details

We are seeking a highly motivated and skilled Help Desk Support Specialist to join our team. The ideal candidate will have a strong background in Help Desk support, Windows 10, Google Suite, and ticket resolution. This is a permanent position that offers competitive compensation and benefits.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues
• Manage and resolve help desk tickets in a timely manner
• Collaborate with other IT team members to resolve complex issues
• Maintain and update documentation for IT processes and procedures
• Assist with the deployment and maintenance of hardware and software
• Provide training and support to end-users on various applications and systems

Qualifications

• 2+ years of experience in Help Desk or technical support
• Experience with a ticketing platform and Google Workspaces/Google Suite
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Knowledge of Windows and Mac operating systems
• Familiarity with Windows OS, Active Directory, Office 365, and other IT systems
• Ability to prioritize and manage multiple tasks in a fast-paced environment

If you are a self-starter who enjoys working in a dynamic environment and has a passion for technology, we encourage you to apply for this exciting opportunity. We are committed to providing our employees with a supportive and collaborative work environment, as well as opportunities for growth and development.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Human Resources Services, Technology, Information and Internet, and Hospitals and Health Care