Help Desk Support - Computer & AV Technician

The Value Maximizer; Town of Florida (NY); On-site; USD 34,440 - 37,195; Full time

Job summary

A state government agency seeks a Help Desk Support - Computer & AV Technician to provide technical support for audiovisual and computer systems. Responsibilities include planning maintenance, troubleshooting AV equipment, and supporting digital meeting technologies like Microsoft Teams. Candidates should have a high school diploma with relevant experience, strong troubleshooting skills, and effective communication abilities. The position offers hourly pay between $25 and $27, with opportunities for renewal through June 2026.

Qualifications

• A high school diploma or equivalent with journey-level work experience in Audiovisual Support.
• Advanced knowledge of computer software, hardware, and firmware.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Plan, organize, and implement maintenance of sound and AV equipment.
• Provide support for live digital meeting technologies like Microsoft Teams.
• Ensure proper operation and quality of training classroom equipment.

Skills

Technical support for audio-visual equipment

Advanced troubleshooting

Project management

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

Client: FL Government Agency Position: Help Desk Support - Computer & AV Technician Term: ASAP - June 2026 with renewals Pay: $25/Hr - $27/Hr Location: Tallahassee, FL

Education

A high school diploma or equivalent with at least journey-level work experience in Audiovisual Support with apprentice-level experience in supporting Information Technology. Some academic or vocational level education is preferred.

Experience

• Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
• Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
• Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
• Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
• Ability to plan, organize, manage and track projects
• Ability to communicate effectively both verbally and in writing
• Ability to read, understand, and comply with the department's policies

Responsibilities

• Plan, organize, and implement the maintenance and operation of sound equipment, video projectors, cameras, microphones, sound consoles, speakers, IT equipment, and other technical systems used during events
• Maintain and test audiovisual equipment and perform basic troubleshooting
• Provide support for live digital meeting technologies such as Microsoft Teams or Zoom
• Apply basic principles of operational support of computer hardware and software
• Oversee operation and quality of computer training classroom to ensure equipment is in good condition
• Evaluate equipment needs and notify supervisor of the need to repair or replace as well as handle the contacting of relevant service providers to complete repairs
• Ensure that sufficient spares are stocked to maintain or replace parts and equipment, including consumables
• Be on-site to assist in performances and deal with technical emergencies or issues as required. This may include after-hours
• Utilize proper safety practices and procedures in line with the use of A/V equipment and related cabling
• Perform other related duties pertaining to Audiovisual and Information Technology Support as requested by Supervisor
• Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning
• Assists the Workstation Support Supervisor in the troubleshooting of specialized applications
• Assists with standard workstation support issues and PC replacements as needed