Help Desk Support Analyst

Adecco US, Inc.; Dublin (CA); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

On-campus parking

Hybrid work model

Job summary

Adecco US, Inc. in Dublin, CA seeks a Help Desk Support Analyst to support data reporting, system inquiries, and allocation analytics in a corporate setting. This permanent/long-term temporary role offers exposure to a Fortune 500 environment and cross-functional collaboration within Allocation Operations.

You will generate and validate reports, write SQL queries, and analyze data to drive insights. A hybrid work arrangement and standard 8–hour schedule complete the role.

Qualifications

• Bachelor's degree preferred.
• 2+ years of relevant work experience.
• Advanced proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Strong verbal and written communication skills.
• Ability to independently analyze data sets and summarize recommendations.
• Proficiency in SQL for data storage, retrieval, and manipulation.
• Experience with VBA, Python, or equivalent languages.
• Experience with relational databases such as SQL Server or Oracle.

Responsibilities

• Generate reports and validate data accuracy while meeting SLA.
• Create and validate ad hoc reports by writing custom queries and formatting data in MS Excel.
• Analyze Allocation data and summarize key findings for Department Leadership.
• Coordinate implementation of Allocation systems via Allocation software and proprietary systems.
• Triage technical issues with Allocation reports, tools, and software; escalate as needed.
• Test and validate changes to IT-supported Allocation systems.

Skills

MS Office

Communication

Data analysis

SQL

Python/VBA

Relational DB

Education

Bachelor's degree

Tools

SQL Server

Oracle

Job description

Join Adecco in a dynamic, corporate environment located within Dublin, CA. This is an exciting long-term temporary opportunity to work directly with a Fortune 500 company at their Corporate Headquarters. If you have a solid background in help desk support and are looking to advance your career within a reputable organization, this position is ideally suited for you.

About the Role:

As a Help Desk Support Analyst you will support the mission to develop and support people, reports, and systems that improve the overall effectiveness of the Allocation Operations department. You will be the main point of contact for data-related reporting and system support needs. You will regularly analyze how the systems and reporting work and will provide data insights that drive high-value business outcomes.

Key Responsibilities:

• Generate reports and validate data is accurate while meeting the Service Level Agreement (SLA).
• Create and validate adhoc reports by writing custom queries, organizing, and formatting data in MS Excel as per business requirements.
• Perform detailed analysis of Allocation impact; summarizing and organizing key findings for Department Leadership.
• Execute processes to manage the implementation of Allocation systems via Allocation software and proprietary Allocation systems.
• Perform triage of technical issues with Allocation reports, tools, and software and partner with Reporting & System Support Manager on support escalation when needed.
• Test and validate changes to IT-supported Allocation systems

Qualifications:

• Bachelor's Degree, preferred
• 2+ years equivalent work experience
• Advanced proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Efficient verbal and written communication skills
• Ability to independently analyze data sets to solve problem and summarize recommendations
• Proficient with SQL (experience storing, retrieving, and manipulating data)
• Proficient with VBA, Python, or an equivalent language coding
• Experience working within a relational database, particularly SQL Server or Oracle

Additional Details:

• Work hours: 8:00 am - 5:00 pm, Monday through Friday.
• Hybrid work model
• Parking: On-campus parking available.
• Environment: Business casual dress code.

Why Join Adecco?

This role offers a unique opportunity to gain valuable experience in a corporate setting, with room for professional growth. Adecco supports your career development and provides a collaborative environment where your contributions make a real impact.

Pay Details:

$33.00 to $38.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.