Help Desk Support

Ho' Brah A Taco Joint; Newark (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health Insurance (vision and dental)

Company Pension plan

Work/Life Balance

Tuition Reimbursement Assistance

Employee Stock Purchase Plan

Employee Wellness programs

Flexible work-from-home schedule

Amazing Vacation

Job summary

An established industry player is seeking a Help Desk Specialist to provide exceptional technical support and assistance. In this role, you will be responsible for troubleshooting computer systems, responding to user queries, and implementing effective solutions. This position offers the flexibility of remote work, allowing you to maintain a healthy work-life balance while contributing to a supportive team environment. With a focus on employee wellness and professional development, this opportunity is perfect for those looking to grow in the IT support field and make a meaningful impact.

Qualifications

• Experience in providing technical support and troubleshooting issues.
• Strong customer service skills and ability to document solutions.

Responsibilities

• Provide technical assistance and support for computer systems.
• Respond to queries and run diagnostic programs to isolate problems.

Skills

Technical Support

Troubleshooting

Customer Service

Documentation

Education

Relevant Technical Degree

Experience in IT Support

Job description

The Help Desk Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

Your tasks and responsibilities:

1. Technical Support
2. Troubleshooting
3. Customer Service
4. Maintenance
5. Documentation

Our requirements:

1. Education
2. Experience
3. Skills

Our benefits:

1. Health Insurance: Insurance covers vision and dental.
2. Company Pension plan
3. Work/Life Balance
4. Tuition Reimbursement Assistance & Education Life Works
5. Employee Stock Purchase Plan
6. Employee Wellness and Superannuation plans
7. Amazing Vacation and flexible work-from-home schedule.

Additional Information

This is a remote work from home position with flexible hours.