Help Desk Support

Beacon Technologies, Inc; Denver, Town of Brookfield (CO, WI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Job summary

Beacon Technologies, Inc. is seeking a Level II Help Desk Support Technician to support client partners at three onsite locations: Fayetteville, AK; Denver, CO (hybrid); and Brookfield, WI. The role emphasizes customer-facing support and rapid issue resolution.

The role requires experience with Active Directory, service desk operations, customer-facing service, and VPN/password resets. Beacon Technologies provides training and benefits including health and dental premiums for salaried employees.

Qualifications

• Active Directory – 3+ years experience.
• Frontline customer service and client-facing support.
• Service desk/helpdesk exposure and ticket handling.
• VPN and password reset troubleshooting.

Skills

Active Directory

Customer service

Front line support

Service desk

VPN/password resets

Job description

Beacon Technologies is seeking a Help Desk Support Technician for our client partner. This is a Level II support role with options to work at three different onsite locations: Fayetteville, AK, Denver, CO (hybrid), and Brookfield, WI.

Qualifications:

• Active Directory - 3 years' experience minimum.
• External/client facing-customer service.
• Front line with customer base.
• Service desk/helpdesk experience.
• Network and VPN connections/password resets.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Aff ... It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin,genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.