Help Desk Supervisor: Lead Reliable IT Support & Teams

ALSTOM Gruppe

Wilmington (DE)

On-site

USD 60,000 - 90,000

Full time

7 days ago

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Job summary

Alstom, a global leader in rail transportation, seeks a Help Desk Supervisor in Wilmington to lead the design and development of robust support solutions, ensuring seamless operations across IT services. You will guide a professional team, champion customer service excellence, and drive ownership using ITIL-aligned practices to improve service delivery and system reliability.

Collaborating with cross-functional teams, you will promote knowledge sharing and continuous improvement to meet delivery

Qualifications

Associate degree in Information Technology, Computer Science, or related field.
Over 2 years IT support experience, with at least 2 years in a supervisory role.
Proficiency with help desk software, ITIL frameworks, and troubleshooting methodologies.
Strong customer service principles and technical support best practices.
Leadership, communication, and problem-solving skills to motivate teams.

Responsibilities

Oversee scalable help desk operations to support growing business needs.
Collaborate with cross-functional teams to resolve technical issues efficiently.
Ensure reliability and uptime of critical support systems.
Champion innovative approaches to improve service delivery and user experience.
Promote knowledge sharing and continuous improvement within the support team.