Help Desk Specialist — Secret-Cleared IT Support Night Shift

Piper Companies; Kansas City (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

Dental & Vision

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program fully funded through 2028 supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

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Qualifications

• Must have an Active Secret Clearance.
• 1+ Years of IT experience.
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher.
• Experience with troubleshooting, ticketing systems, and support for IT devices.

Responsibilities

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices.
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
• Work directly with employees and officials to troubleshoot and resolve technical issues.
• Execute operations in support of the Enterprise Service Desk.
• Meet service goals by opening and closing tickets, executing scripts, and answering calls.

Skills

Active Secret Clearance

CompTIA Security+

CCNA Security

CySA+

Tools

Remedy

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program fully funded through 2028 supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

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