Help Desk Specialist: Level 1 IT Support

Delaware River Port Authority; Camden (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Delaware River Port Authority seeks a Level 1 Help Desk Administrator to provide day-to-day user support. You’ll handle inquiries, diagnose issues, and route more complex problems as needed.

Focus on timely responses, quality service, and accurate documentation within the DRPA information services environment. Requirements include a high school diploma or GED, 2–3 years IT support experience, and strong MS Office proficiency.

Qualifications

• High school diploma or GED required.
• Associates’ degree OR 2-3 years in IT support preferred.
• 3 years’ experience with automated office systems and Microsoft Office.
• Strong interpersonal and communication skills.

Responsibilities

• Provide level 1 help desk support for DRPA employees.
• Answer questions, clarify issues, and resolve problems.
• Evaluate and document support issues and possible training.
• Prepare and monitor IT projects and automate tasks where possible.
• Maintain system procedures, backups, and audit trails.

Skills

Organize and analyze information

Customer service

Effective communication

Written and oral instructions

Team collaboration

Confidentiality

Time management

Punctuality

Dealing with pressure

Discretion and professionalism

Education

High school diploma or GED

Associates’ degree in IT or related field

2-3 years IT support experience

Tools

Microsoft Office

Job description

Delaware River Port Authority seeks a Level 1 Help Desk Administrator to provide day-to-day user support. You’ll handle inquiries, diagnose issues, and route more complex problems as needed.

Focus on timely responses, quality service, and accurate documentation within the DRPA information services environment. Requirements include a high school diploma or GED, 2–3 years IT support experience, and strong MS Office proficiency.