Help Desk Specialist - Junior (SCA)

Athena Technology Group; Fort Huachuca (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Performance Bonuses and annual salary–

Health, dental, and vision insurance

Short Term Disability, Long Term/ Life

401(k) plan with company match

Opportunities for professional growth

Collaborative and inclusive work env

Job summary

Athena Technology Group, Inc. (ATG) is seeking a Help Desk Specialist to join our Army team at Ft. Huachuca, AZ. The role focuses on access management, account provisioning, and security controls for DoDIN networks supporting GCC operations.

You will maintain SharePoint groups, track permissions, and ensure compliant access; you will also assist with security training and reporting requirements for contract personnel. ATG values dedicated service and professional growth.

Qualifications

• Bachelor’s Degree with 0 Years experience
• 4 years of experience in lieu of Bachelor’s Degree
• A+ or Network+ Required
• Ability to communicate effectively both orally and in writing
• Customer Service Attitude
• Previous Helpdesk experience, multi-user environments a plus
• Comprehensive understanding of PC Operating Systems

Responsibilities

• Access Management: manage accounts, credentials, badges, and network access; coordinate with Government on expirations.
• Create and maintain SharePoint groups and roles per security policies.
• Support site collection and content management on NETCOM-managed Army DoDIN networks; monitor centrally.
• Track site collection managers and ensure proper permissions for administration tasks.
• Develop and disseminate guides for site collection, web admins, and content managers.
• Ensure hierarchical permissions are in place and maintained to meet mission requirements.
• Draft site/content/web management policies and guides for Government approval.
• Manage certification and training requirements for account/network access and provide monthly reports.
• Log and sanitize unclassified/classified hard drives before turn-in or disposal.
• Support In/Out processing of GCC personnel including accounts, badges, tokens, and keys; report monthly.

Skills

Customer service

Communication

Help desk

PC operating systems

Education

Bachelor’s Degree

Experience in lieu of degree (4 years)

Tools

A+ Certification

Network+ Certification

Job description

Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB)andHistoricallyUnderutilized Business Zone (HUBZone)establishedin 2010. ATG has immense experience andastrong, solid reputation throughoutvarious government agencies, providing consistently superior,innovative, and cost-effective solutions. ATGis a premier provider of cybersecurity, risk management framework (RMF), and communications cybersecurity solutions, as well as informationtechnology(IT)andcommunications consulting, system engineering, integration, deploymen,t and operation ofstate-of-the-artcommand and control and information systems that deliver critical network centric solution to the warfighter.We are looking for innovative industry professionals to join our team and continue ourproventrack record.

ATG is an Equal Opportunity/Affirmative ActionEmployer Minorities/Females/Vets/Disability

Job Summary

Athena Technology Group (ATG) is seeking an Help Desk Specialist to join our Army team at Ft. Huachuca, AZ. The Help Desk Specialist function is to support the Army’s Global Cyber Center.

Key Responsibilities

Access Management. Support management services for all accounts, credentials, badges, and network access for personnel and coordinate access revocations with the Government upon expiration of orders.

Create and maintain SharePoint groups and roles IAW established security policies.

Support site collection and content management on NETCOM-managed Army DoDIN networks utilizing tools identified above and centrally monitored at the NETCOM HQ.

Track site collection, site collection managers, and web application managers list to ensure all site/content/web managers are on appointment orders and have sufficient permissions to execute the management mission, via DD Form 2875.

Develop and disseminate the site collection and web administrators and content manager’s Guide using best practices and Government guidance.

Ensure organizational hierarchical permissions are in place, maintained, and support mission requirements.

Draft site/content/web management ETP, policies, and guides for Government approval.

Certification Accountability. Manage certification and training requirements required for account/network access (privileged/non-privileged) and additional trainings, as required for all Contract Personnel supporting GCC within Army Training and Certification Tracking System (ATCTS). Provide monthly GCC training and certification compliance report to the Program Manager for Government Submittal.

Hard Drive Turn-ins. Support the Government ISSM with logging and sanitization of unclassified and classified hard drives or other storage devices prior to turn-in, disposal, and/or re-issuance.

Personnel In/Out Processing. Support security management team in the In/Out processing of all GCC personnel to include issuance/closure of accounts, issuance/ collection of badges, SIPRNET/JWICS and Administration tokens, and physical keys/keycards. Provide a monthly report to the Government which tracks in and out processing for all items listed above.

Physical Security and Access Control. Support the Security Manager with physical security and access control for the GCC NOF and extended facilities/rooms within Greely Hall in compliance with all existing policy and regulatory guidance (GCC Security Policy, NETCOM G2, ARCYBER, DOD, etc.). This includes providing support to secure the facility and the proper labelling of control of data (unclassified, classified, controlled unclassified information (CUI), and personally identifiable information (PII)). Use currently approved security system to validate Visitor Access Requests (VARs). See DD-254 for additional guidance. The following are functions of physical security and access control:

Inspections: Support periodic walk-throughs and monthly self-inspections to ensure adherence to established security procedures and policy within the GCC. This includes security control procedures for open storage, storage of classified and restricted devices, such as cellphones, smart watches, certain fitness trackers, etc., and provide the results to the Government within five (5) working days of each inspection. Track remediation of all findings through closure and provide a copy to the Government Security Manager. See DD-254 for additional guidance.

Security Inspections and/or Security Assistance Visits: Provide visit support, and support remediation efforts on any findings of identified security inspections and assistance during GCC visits. Any findings shall be tracked through issue remediation and closure and included as a report item in the Weekly Activity Report and shall provide a copy to the Government Security Manager via the COR. The Government may request a separate report and/or briefing to track larger inspections and/or SAV findings and/or items of concern. Provide a monthly CORA report documenting the GCC's current security posture with identified CORA inspection items to the COR.

Escort Duties: Support escort efforts to external personnel including cleaning staff, warranty repairmen, and personnel on-site to remediate facility health and safety concerns. The Government will coordinate escort support in advance to provide the Contractor sufficient notice for staffing. Report escort efforts supported via a monthly report. The Government Security Manager will provide escort training to any personnel supporting escort efforts. See DD-254 for additional guidance.

Sanitization: When uncleared personnel are required to enter secure spaces, sanitize the area which includes items such as cover monitors, remove classified information from viewing, and secure GSA approved security containers in accordance with DoD, Army and local policies and SOPS.

Qualifications

Bachelor’s Degree with 0 Years experience

4 years of experience in lieu of Bachelor’s Degree

A+ or Network+ Required

Ability to communicate effectively both orally and in writing

Customer Service Attitude

Previous Helpdesk experience, multi-user environments a plus

Comprehensive understanding of PC Operating Systems

• Previous knowledge of network and electronic mail operations

Additional Benefits

• Performance Bonuses and annual salary reviews
• Health,dental,and visioninsurance
• Short Term Disability, Long Term Disability, and Life Insurance
• 401(k) plan with company match
• Opportunities for professional growth and development
• A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.