Help Desk Specialist - Information Technology (IT)

Jones Day; Cleveland (OH); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading global law firm in Cleveland is seeking a Help Desk Specialist (IT) to support its legal staff by troubleshooting issues and providing prompt technical assistance. The role requires a bachelor's degree in computer technologies and proficiency in MS Office and Windows. This entry-level position offers a competitive salary and the opportunity to develop skills in a professional environment, with hybrid work possibilities.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Proximity to northeast Ohio is required.
• Experience in help desk or IT support roles preferred.
• Strong communication and teamwork abilities necessary.

Responsibilities

• Provide technical support for lawyers and staff.
• Resolve issues through calls, emails, and documentation.
• Manage service requests and escalate problems as needed.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Collaboration

Technical aptitude

Education

Bachelor’s degree in computer technologies

Tools

MS Office

Outlook

Windows 7/10

Job description

Help Desk Specialist - Information Technology (IT)

Join to apply for the Help Desk Specialist - Information Technology (IT) role at Jones Day.

Jones Day is a global law firm with 40 offices worldwide, spanning 19 countries across five continents. Our governance system promotes integration and has earned us a reputation for excellent client service.

We aim to hire qualified individuals who excel professionally and work well in teams. We offer competitive pay and benefits in a stimulating environment.

If you're interested in working for a leading global law firm to develop your skills and advance your career, Jones Day could be the right place for you.

Summary of Essential Duties and Responsibilities:

The Help Desk Specialist provides prompt support and resolves issues for the firm's lawyers and staff. Responsibilities include handling calls, emails, and voicemails; troubleshooting incidents; fulfilling service requests; and escalating issues as needed. Documentation of problem-solving measures may be required. Training will be provided.

Work hours are 12:00 AM – 8:00 AM, Sunday – Thursday. This is a remote position with potential for a hybrid schedule. Candidates must be near Cleveland, OH.

Required Qualifications:

• Proximity to northeast Ohio.
• Bachelor’s degree in computer technologies preferred.
• Experience in help desk or IT support roles preferred.
• Ability to handle responsibilities, preferably in a legal setting.
• Proficiency with MS Office, Outlook, and Windows 7/10 preferred.
• Strong leadership, organizational, and communication skills.
• Ability to listen, collaborate with lawyers and staff, document issues, and communicate clearly.
• Aptitude for learning new software and troubleshooting.
• Ability to work independently and as part of a team.

Jones Day is an Equal Opportunity Employer

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Legal, Administrative, IT
• Industries: Law Practice, IT Services, IT Consulting

Referrals increase your chances of interviewing at Jones Day by 2x.

Inferred benefits include medical insurance, vision insurance, and a 401(k).

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