Help Desk Specialist II — Onsite & Remote Support

NuAxis Innovations; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Job summary

NuAxis Innovations is seeking a Help Desk Specialist II in Washington, DC to provide on-site and remote support, manage tickets, and ensure SLA compliance. The role requires strong troubleshooting and customer-service skills with ITIL or similar certifications preferred.

Travel up to 50% to government locations may be required; familiarity with Microsoft Office and Active Directory is essential. This is a full-time position in a federal IT environment.

Qualifications

• Microsoft Office Specialist certification required or obtainable within 60 days.
• ITIL v3 Foundations, HDI/CSR or equivalent certification preferred.
• Knowledge of Active Directory and Microsoft Office suite.

Responsibilities

• Provide onsite desk-side and remote technical support.
• Log and track service tickets for every user interaction.
• Meet SLA timelines for incident response and resolution.
• Travel up to 50% to government locations as needed.

Skills

Customer service

Troubleshooting

Ticketing

Remote support

Education

Microsoft Office Specialist

ITIL Foundations

Active Directory

Tools

Office 2010/2013/365

MaaS360

NetIQ

SCCM

Job description

NuAxis Innovations is seeking a Help Desk Specialist II in Washington, DC to provide on-site and remote support, manage tickets, and ensure SLA compliance. The role requires strong troubleshooting and customer-service skills with ITIL or similar certifications preferred.

Travel up to 50% to government locations may be required; familiarity with Microsoft Office and Active Directory is essential. This is a full-time position in a federal IT environment.