Help Desk Technician II

gdit; Wichita (KS); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Health benefits

Job summary

GDIT is seeking a Help Desk II Technician to support United States Mobility Air Force systems at McConnell AFB. You will assist end users, troubleshoot hardware and software, and maintain enterprise IT operations.

The role requires 3+ years of related experience, an Associate's degree, and US Secret clearance. Onsite work at McConnell AFB Kansas is expected, with travel minimal.

Qualifications

• Education: Minimum of an Associate's Degree.
• Experience: 3+ years of related experience.
• Security clearance level: U.S. Secret clearance.
• US citizenship required: U.S. Citizen.
• OS: Windows 11 OS and related certifications such as IAT II or DoD 8140.

Responsibilities

• Provide end-user support for mobile devices, laptops, and servers.
• Research, design, and modify enterprise-wide systems and applications.
• Provide managerial guidance for Logistics Information System operations at HQ AMC and bases.

Skills

Collaboration

Computer Hardware

Computer Systems

Hardware Troubleshooting

Education

Associate's Degree

Job description

Type of Requisition

Regular

Clearance Level Must Currently Possess

Secret

Clearance Level Must Be Able to Obtain

Secret

Public Trust/Other Required

None

Job Family

Technical Support Services

Job Qualifications

Skills: Collaboration, Computer Hardware, Computer Systems, Hardware Troubleshooting

Certifications: None

Experience: 3 + years of related experience

US Citizenship Required: Yes

Job Description

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk II Technical, the work you’ll do at GDIT will be impactful to the mission of United States Mobility Air Force's. You will play a crucial role in maintaining their systems.

• Interacts withHead Quarters (HQ)Air Mobility Command(AMC)A4 Program Managers todeterminerequirements supportingend users.
• Provide research, design, and/ormodificationsforenterprise-wide systems and/or applications.
• Providemanagerial guidancesupportingthe Logistics Information System in sortie generation and integratewith MaintenanceInformation Systems operationsatHQ AMC andbaselevels.
• Provideendusersupportand guidanceoftheeTools(mobiledevices,handhelddevices, laptops,andcomputers) and Logistics Information System server environment within theLogisticscommunity.
• Provide technical administration and operational managementof eTools and servers supporting strategic level programs:
• Manageand/or performequipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policiesongovernment approved mobile devices, laptops, and computers (wired orwireless) for Logistics functions.
• Resolves and/or escalates matters of significance to reduce the impact on global customers and maximize system availability.
• Advise onsoftwareandhardwaretoolsutilization, identifyinganddiagnosingproblemsandfactors affectingnetwork performanceonsiteand at other installations without dedicated staff support (i.e.,enroutes)
• ImplementnetworksecuritypoliciesandproceduresforLogisticsfunctions equipment bybase or higher computer support agencies and organization's Computer SystemsSecurityOfficers.
• Management oftrouble ticket itemsthatinclude problem resolutions, date/time reported,date/timefixed, andrecommendationsintoUnitedStatesgovernmentsystem.
• Prepare,document,manage, andmaintainrequired useraccess documents(i.e.laptopagreements,mobiledeviceagreements,information assurancetraining).
• Plan,operateandmaintainbackupsystemfor LogisticsInformationSystem serversandeToolsusingindustrystandards orhigher.
• Track and manage governmentfurnishedequipmentdesignatedby Air MobilityCommandinaccordancewithallapplicable AirMobilityCommand,USAFandDoWinstructions,policies,and guidelines.
• Provideswork guidance to less experienced personnelandtechnical consulting on complex projects.
• Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMClogisticsandaircraftsortie generation, including:
• Research, document, provide recommendations, and estimates for yearly central purchasing.
• Track procurement process, manage acceptance documents,andrecommend government acceptance of completed orders.
• Manage all aspects of the AMCeToolwarranty processes.
• Manage AMC/A4 WLAN(Wireless LAN Survey)Program for AMClogisticsand sortie generation activities.

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Help Desk II Technical must have:

• Education: Minimum of an Associate's Degree
• Experience: 3+ years of related experience
• Technical skills: Computing Environment and Operating System for Server software, Computing Environment and Operating System for desktop software, Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
• Security clearance level: U.S. Secret clearance
• US citizenship required: U.S. Citizen
• Operating System: Operating Systems (OS) Certification (Windows 11 OS, etc.)
• IAT II certification or DoD 8140 equivalent

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $42,500 - $57,500. This is not, however, a guarantee of compensation or salary. Rather salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

Telecommuting Options

Onsite

Work Location

USA KS McConnell AFB

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans