Help Desk Tech - DAYS - TS/SCI with Polygraph
gdit
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Benefits offered by this job
Job summary
GDIT is seeking a Help Desk Technician to provide timely technical support for network, desktop, and systems hardware/software. The role requires Top Secret/SCI clearance with polygraph eligibility and US citizenship.
As a critical first line of support, you’ll resolve issues via phone or ticketing, document incidents, and collaborate with specialists to ensure secure and reliable operations for our government clients.
Qualifications
- Technical training, certification or degree required.
- Experience in help desk or service desk environments preferred.
- Security+ CE and ITIL/A+/HDI certifications are noted as required.
Responsibilities
- Provide technical support and troubleshooting for network, desktop, and systems hardware/software.
- Answer queries by telephone or via self-service tickets for internal and external users.
- Diagnose, identify, isolate, and analyze problems using historical data and system records.
- Route calls to product line specialists or system support when needed.
- Maintain and update records in tracking databases and communicate recurring issues to management.
Skills
Education
Job description
Regular
Top Secret/SCI
Top Secret SCI + Polygraph
None
Technical Support Services
Customer Service, Help Desk Support, Troubleshooting
None
4 + years of related experience
Yes
Help Desk Technician
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
- Technical Training, Certification(s) or Degree
- Security+ CE
- PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)
TS/SCI with Polygraph Required; US Citizenship Required
Customer Site
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $26.83 - $33.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
40
None
Onsite
USA CO Colorado Springs - 8610 Explorer Dr (COC036)
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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