Help Desk Specialist — 24/7 VIP Support (Hybrid)

Harris County

Houston (TX)

Hybrid

USD 40,000 - 60,000

Full time

18 hours ago

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Job summary

Harris County Universal Services (HCUS) is seeking a Help Desk Support Service Professional I to provide Level 1 technical support for end users in a 24/7/365 environment. You will handle Office 365 and other productivity applications, work independently, and participate in special projects while delivering excellent customer service, including VIPs.

The role includes on-site and remote support, with a hybrid schedule (3 days in office / 2 days from home) and possible after-hours shifts for

Qualifications

High School Diploma or GED from an accredited educational institution.
One year of successful experience providing technical support in a large enterprise using Microsoft and other productivity applications including Outlook.
Ability to work independently with a high level of productivity and accuracy.
Willingness to provide onsite or remote support outside normal business hours as needed.

Responsibilities

80% - Creates tickets and resolves service and incident requests from customers across the enterprise, providing support or escalating issues as needed.
10% - Provides on-site Desktop support to end users and participates and assists on technical projects such as computer roll outs and imaging
10% - Provides on-site and remote technical support during emergency operations activations, severe weather events, disaster recovery efforts, elections, special events, and other critical County operations. May be required to work outside normal business hours, including evenings, weekends, holidays, and extended shifts as operational needs dictate.