Help Desk Specialist - 175054

Piper Companies; Centennial (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401K

Sick leave

Job summary

Zachary Piper Solutions in Centennial, CO is seeking a Help Desk Specialist to support end-user desktop devices across a large enterprise network, as part of a government contractor.

Active Secret Clearance and a Bachelor's degree are required; 2–7 years IT experience with ticketing systems and remote/onsite support are expected.

Qualifications

• Active Secret Clearance is required.
• 2-7 years of IT experience.
• Experience with troubleshooting, ticketing systems, and IT device support.
• End-user desktop support for a large enterprise network.

Responsibilities

• Assist with IT support for devices including laptops, desktops, printers and mobile phones.
• Resolve connectivity, OS, Microsoft/Office, and video teleconference issues.
• Collaborate with employees and officials to troubleshoot technical issues.
• Support Enterprise Service Desk operations and ticket handling.
• Open/close tickets, run scripts, and respond to calls to meet service goals.

Skills

IT support

Ticketing systems

Troubleshooting

End-user support

Education

Bachelor's degree

Job description

Zachary Piper Solutions

is seeking an Help Desk Specialist to join a government contractor based in Centennial, CO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.

ACTIVE SECRET CLEARANCE AND BACHELORS DEGREE REQUIRED

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance
• 2-7 Years of IT experience
• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
• Salary: $60,000 - $90,000/year

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