Help Desk Specialist

Briljent; États-Unis; Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Briljent is seeking Help Desk Specialists to provide technical support for a federal project. This position will handle inbound calls, emails, and remote access support for a web-based scheduling tool, ensuring quick issue resolution and excellent customer service.

The ideal candidate has an Associate's degree, 2 years in a help desk, and ability to obtain Public Trust clearance. You will train users and staff, write training materials, and help identify recurring problems to improve service.

Qualifications

• Associate degree in CS or related field.
• Public Trust Security Clearance to be setup after hire.
• Two years of experience in a help desk role.

Responsabilités

• Respond to queries on the phone, via email and through remote access.
• Offer technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
• Train computer users and other staff on troubleshooting and diagnosing problems.
• Gain feedback from customers to improve training methods.
• Write and edit training manuals.
• Run reports and analyze common complaints and problems.

Connaissances

Problem-solving

Communication

OS knowledge

Customer service

Patience

Formation

Associate's degree

Description du poste

Briljent is seekingHelp Desk Specialiststo provide technical support for a federal project. A qualified candidate will possess exceptional customer service skills and patience. This position will provide technical support, troubleshoot issues and answer inbound calls from users having issues with the web-based scheduling tool.

Duties:

• Respond to queries on the phone, via email and through remote access
• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
• Train computer users
• Train other staff on troubleshooting and diagnosing problems
• Gain feedback from customers to improve training methods
• Write and editing training manuals
• Run reports and analyzing common complaints and problems

Skills:

• Strong problem-solving
• Excellent communication and interpersonal skills
• Strong understanding of operating systems, software, and devices
• Exceptional customer service skills exhibiting patience and desire to help

Requirements

• An Associate's degree in computer science or related field
• Public Trust Security Clearance(will be setup upon hire)
• 2 years of experience in a help desk role
• Must have high-speed Internet. Equipment will be provided

Other Information:

• Briljent is committed to a diversified workforce, creating an inclusive workplace for all employees.
• Must be eligible to work in the United States. No sponsorships are available currently.

Physical Requirements & Environmental Conditions:An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. This position requires the ability to occasionally lift up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.